Telford, United Kingdom
29 Sherwood St, Overdale
N/A
My family and I had never been treated the way we were by the Manager Louise, she insisted we were a party of eight, we were sitting at two separate tables but talking amongst each other, she would not accept that we were 2 families of four, how she knew the make up of our families is beyond me. Three times she came to our tables and to cut a long story short the Manager Louise quoted that under the rules of Covid outlined by the Government from 17 May even if there were 2 families which she said we were not it was a maximum of 6 which is totally incorrect. We were then asked to leave, my sister and her daughter had to have their drinks tipped into takeaway cups. We were totally humiliated and her voice was quite loud so everyone in the store could hear. I have put an official complaint into Costa. I will never go in this store again, I will instead visit the Costa in Southwater or in Next on the Forge Retail Park where we have always been welcomed. This Manager needs to attend a customer care course and updated on Covid Regulations, she has really let down the Costa brand name. If I could I would have given no stars. I hope this is an isolated case, we will see.
like
Always great coffee
Me and my partner came into your shop, it didn't seem too busy. We asked for two coffees and both was not made properly, I even asked the barista to re-make one of those drinks, and that wasn't even made properly. I was surprised the drinks wasn't made up to standard seeming that the shop wasn't even busy.
Great coffee
GREAT
Visit at least once a week. Always good service & friendly staff
Deli
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