Maidstone, United Kingdom
Bircholt Rd
N/A
+441622538538
Very good experience with Oliver at Nissan Motorline. This is the first car purchased from a dealership and I have to admit I was very surprised. No hassle, no chasing, and very friendly. Would highly recommend to friends and family specifically Oliver who ensured the whole process went seamlessly. Buying a car during lockdown without actually seeing the car in person beforehand did leave us slightly apprehensive however Oliver gave us a virtual tour which was great as well as answering any questions we had from pre-sale to post-sale. We are extremely happy with the car and general level of service and would use Motorline Nissan again.
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Sadly my experience with this dealership (service) was quite poor. My brand new nissan nivara (Lease) was delivered with an oil leak. It took me weeks to get booked in with a courtesy car. The repairs were done but failed to fix the leak, no testing done for QA. i called to get it booked in and was told id have to wait weeks AGAIN... even tho they failed at there first try and simply not interested that the truck is not only wrecking my drive but a environmental hazard. i got customer services involved which actually made me wait longer... total waste of time! Anyway, i got it back in for a second time and of course they had no courtesy car available as booked.... they tried calling me at 1930 the night before to tell me??? After an argument they gave me a back up courtesy car they had had all along! Even tho they made me wait weeks due to no courtesy car? Again got the truck back and was assured it was tested and confirmed fixed. But again still leaking oil. so back again, this time to be fair they took it in next day and gave me the back up car and waved the 500 insurance excess lol. Two weeks later i have got the truck back. it seems fixed but im now left with a oil slick driveway and a dirty Nissan nivara..... yep they couldn't even be bothered to clean it.... very poor on all aspects of customer relation and satisfaction. why should i email the general manager and spend even more of my time making him aware of something he should already know? After all you have seen my brand new truck 3 times!!!
Many thanks to the Motorline nissan team in maidstone, only a small service for the car but was made to feel very comfortable and safe , with all areas kept very clean for everyone, customer service was impeccable with many thanks to Aaron who kept me Informed about what was going on at all times , and the services they can offer . Will be back definitely. Many thanks again
To management. I would like to say a special thank you to Gareth kable for his assistance with Peter Fredrick's Motability XT. The hand over was safe followed with good explanation via video about the car. Many thanks Gareth kable
Thank you to Rick for making my experience Maidstone a good one. Also, thank you to the guys for turning my MOT & service around in really good time for my qashqai! Felt very safe and looked after, thank you again
Had the pleasure of meeting Chris Herbert who helped me purchase my new Nissan Juke. Chris was fantastic from start to finish. Very knowledgeable and happy to give me as much time as I needed to make a decision on a car without pressuring me. Had a fantastic experience from start to finish and I absolutely love my new car! Thanks so much Chris, I will be recommending you to all I know in the market for a new car.
Great service up and service as side note needs more support staff.
Had the pleasure of Ollie's help in purchasing a Qashqai. Was really helpful in demonstrating the car's features *without* any feeling of being pressured into a sale. The service provided probably also contributed to me choosing Nissan over other manufacturers. Good job one and all. Oh, and the Qashqai is an awesome machine of a vehicle!
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