Daventry, United Kingdom
5 Great Central Way, Woodford Halse
N/A
+441327262888
I can't understand why this company is receiving so many negative reviews. Maybe it's just that satisfied customers are less likely to leave a review as they haven't got an axe to grind. We've been using this small, independent company since we bought our son a corn snake nearly 10 years ago. We've ordered all the food, bedding, heat mats, etc, all without any problems. Craig has always been very helpful and knowledgeable, and given us much good advice over the years. The result? A healthy, and happy (so far as we can tell) snake. Always order mice a couple of weeks before you run out, as it can take a week or so to arrive. When it does, it is always well packaged. Although there is some inevitable thawing whilst in transit, this is minimal, and the mice are still frozen enough to safely pop straight into the freezer. The mice always look plump, fresh and clean. Please do not be put off by all the negative reviews. A independent company like this is rare these days and needs customer support. We do not hesitate to recommend 888 to anyone who asks us. Thanks and support to Craig and the team.
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I personally have never had an issue. I order quite a lot from these guys and other than awaiting some stock turning up (about two weeks wait) which I was kept in the picture about everything I have ordered has turned up in a timely fashion. I mostly buy frozen rats/mice and live food but have recently placed several orders for large items and quantities of equipment with no problems. I will certainly continue to purchase from them.
Bought a Ball Python in September of 2015. Plenty of communication over the phone discussing delivery and age of the snake. It took about 2 weeks to get the snake. He's very healthy and such a little sweetheart who happily ate 2 days after he arrived. I've also ordered frozen goods from them 3 maybe 4 times in the past and little to no issues.
Absolutely shocking business. If you can call it that. A problem with every order we've made. Spoke to the 'manager', who I must say has very little communication skills. It's all very well having low prices, but if you don't receive the product then it's actually costing more. I would seriously recommend not using this company at all. They will certainly receive no more custom from us.
Ordered a racking unit for some baby corn snakes. They took the 276 instantly, but after 7 weeks no delivery. Called numerous times with no reply, phone just kept on ringing with nobody answering. Emailed time and time again, with no reply. Facebooked messaged with no reply. This company is a complete con!! and should be avoided at all costs.Thankfully the order was paid by visa, so could get the money back. They seem to be still trading and I'm assuming will still take your money. PLEASE PLEASE do NOT use. They are to be reported to trading stadards.
AVOID!!!!!! I feel robbed even giving this "company" 1 star. I ordered from them over 2 weeks ago and bought 50 worth of products. My order was meant to be sent 2-5 days delivery. What a JOKE. I have been calling them constantly for 2 days which they have been ignoring, and I know they are because "User Busy" has popped up a few times. Now, they have left the phone off the hook so they do not have to answer. LOVELY CUSTOMER SERVICE. The only bonus is that I ordered through Paypal, so I can bring up a dispute with them. I will also be making a formal complaint to Trading Standards about this absolute joke of a business. AVOID AT ALL COSTS.
Shocking... ordered livestock and took the day off work to receive the package, Stayed in all day until 4pm when i knew something wasn't right. i called them up at 4pm for some illiterate, incompetent tool to tell me "oh no mate, that aint going out today".... so, i stupidly thought these things happen, it is what it is. Took a further 2 days off work to receive the package and both days nothing... i even offered to take the 2 hour trip to collect it but they deterred me away for some reason? Maybe not wanting someone to see from the outside world what condition they keep there animals in? Truly shocking. I wouldn't even give it a 1 star.
Absolutely terrible business i would advice No one to buy anything from this company! After all the excuses on my order i asked for my money back and I'm still waiting now, I honestly don't no how this company can get away with everything there doing or should I say what there not doing well all I have to say is me and my wife will be speaking to trading standards about this business it's absolutely shocking!
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