Aberdeen, United Kingdom
1, 35 Fraser Pl
N/A
+44 1224640930
Door lock failed on external upvc back door, originally installed with replacement windows by Crest some years ago.. Phoned Crest on Friday, woman said she would phone me back on Monday with a date for engineer visit. No Monday callback so phoned again on Wednesday morning . Again promised a call back in the afternoon. Surprise surprise, no callback. Phoned Lumsden Security on Thursday morning. Engineer arrived after lunch and replaced the door's gearbox. Full marks to Lumsdens. If Crest didn't want the work, then tell me there and then, don't string me along for almost a week. Little jobs can lead to big jobs. Guess who won't get my next big glazing job!
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Called yesterday with a window catch problem. David called back in the afternoon, arrived at 7.00 pm and fixed the problem in 2 minutes, free of charge. Given the Cover 19 problems this was excellent and extremely prompt service - thank you David and Crest Glazing. This is the second time I have used Crest and would thoroughly recommend them. Rab Anderson
They don't give me calls back and don't reply to emails. Clearly they don't want the work as they came out at the end of July initially and I am nowhere further forward with getting the work done. Asked for a quote in writing and they still haven't sent that either. Going to be looking elsewhere now.
Highly recommend from my own experience, when Geoff called to tell me that they had found a solution to the initial problem, and which resulted in a great deal of stress being alleviated. Good communication and very pleasant to deal with. A big big thank you to Geoff and Crest.
Excellent service, called and the window was fixed the same day. Very knowledgeable and highly recommend! Will use again.
Deli
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