Aberdeen, United Kingdom
52 Bon-Accord St
N/A
+44 1224810131
After a year of house hunting through difficult times, I know everyone's feeling the challenges of Covid 19. However, after the 7th poor experience with Margaret Duffus Leasing, I decided I don't have anymore patience for this agency who on the phone setting up viewings are friendly, polite and engaging but come to the viewings its like Jekyll and Mr Hyde. I have been hung up on two video viewings (one at the wrong property) and never called back. Never called at all as the agent just never bothered to show up for an appointment. Agent called me a hour after the appointment was scheduled to do the viewing as someone in the office wrote the wrong time down. I had a viewing cancelled a minute before the call was to take place by someone so keen to get off the phone all I got told was the viewing was cancelled - good bye. No offer to re-arrange (and the property was still on the market). I've had to chase so many times I know the number for the office by heart. I have been told one thing the landlord taking in multiple offers to review only to have the first accepted. I have been told I can apply for a property unseen then when calling to make a deposit payment the property was gone (when it was not even available to view). A landlord changed his mind at the very last minute to do something else with the property entirely. I am starting to feel like I have had every excuse under the sun in attempting to view properties with this agency. I've never met them in person, but I think if I wonder if they would even come to the viewing. The only positive thing I can say is Monica at the office is incredibly lovely. She very helpful and willing to answer any questions about properties and does come back to you very quickly from Landlords with answers (I ask about pets a lot of the time). I just think there has been a breakdown with the viewings side for my personal experience.
like
I honestly wish I could leave less than one star. This letting agency is shocking. I strongly recommend you rent from literally anyone else in Aberdeen! I also encourage you to look at other reviews, they are notoriously bad with tenants. The list of miscellaneous and bizzare charges after we moved coincidentally amounted to our entire deposit. Not only that, they regularly harassed us with rude and condescending emails, and invaded our privacy with unscheduled inspections whenever they fancied. They also tried to evict us in the middle of a pandemic when the entire city was on lockdown, and had the AUDACITY to keep requesting items from us after we'd moved that were not on the inventory. We were treated as though we were so far beneath them from start to finish. Absolutely devoid of any empathy, personability, or professionalism-- happy to see the back of them!
Landlord Review: I have been with MDL for one year now and have had a great experience so far during very difficult times (COVID-19, low oil price etc). The team are always quick to respond, knowledgeable and professional. When I first joined from an alternative property management company, the team were quick to undertake an audit of the required documentation and have been great with my tenants. Thank you!
Wish I could give zero stars. My experience with this business has been less that favourable, they are unprofessional, lack basic communication skills and manners. The first issue arose with them when on the morning of a confirmed viewing they had failed to inform us that the house in question had been taken off the market. Had we not enquired ourselves, we would have faced a long car journey for nothing. The second issue arose when thirty minutes prior to our second appointment, after a long drive, they informed us we could not view the house without full PPE ( the PPE in itself is not an issue it was the fact we were informed 30 minutes prior.). The final issue was the unfriendliness and lack of professionalism we were greeted with. Not only did the agent sit in their car and stare at us for 10 minutes, they had a discussion about us to their colleague in front of us instead of welcoming us to house. All in all a very unsatisfactory experience, would not recommend. Edit 1: as per your response, no voicemails, no mention on PPE in emails and we were apologised to over the phone for this mistake. Please take responsibility for your mishandling of the situation.
I have to write a review after reading so many negative comments! The service I have received from this company has been excellent. They have taken great time and have been very attentive even though I didn't take on the property - I had no problems at all getting my deposit back. I have no reservations about recommending this company and would certainly go back!
Deli
The best companies in the category 'Deli'