Herne Bay, United Kingdom
Bullockstone Rd
N/A
+44 1227366921
Wheelchair-accessible entrance
Disgusted with Active-Lifes membership service around the Covid pandemic. Firstly we where charged a full month's membership (68) for the last 2 days the gym was open in March, of which we hadn't used since February. Refused to refund. After that we chose to help Active-life out throughout the pandemic by paying 10 a month to a gym that was not open whilst being out of work ourselves. And most recently without a full class timetable, limited spaces and no option to opt out (we didn't receive an email) they have without asking increased our direct debit back to 68 for the past 2 months. And again are refusing to refund. I fear they don't give a hoot about their loyal customers and are more interested in taking money away from those that are in need at this difficult time.
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