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Allianz Assistance UK

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Croydon, United Kingdom

allianz-assistance.co.uk
Insurance companyCar finance and loan companyInsurance agency· Insurance company· Car finance and loan company· Insurance agency

Allianz Assistance UK Reviews | Rating 2 out of 5 stars (8 reviews)

Allianz Assistance UK is located in Croydon, United Kingdom on 102 George St. Allianz Assistance UK is rated 2 out of 5 in the category insurance companycar finance and loan companyinsurance agency in United Kingdom.

Address

102 George St

Phone

+44 2086039653

Accessibility

Wheelchair-accessible entrance

Open hours

...
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E

Emily Cooper

This company does not refund your insurance, I paid for missed ticket insurance. The concert was cancelled due to COVID-19. they didn't pay it back to me. TicketMaster automatically refunded me, so there was no point in paying for insurance, this is a scam. The other reviews also state the same.

B

Brad Smith

I bought a one year cover car rental excess for a trip to Portugal. I stated in the form that the cover was for going to Portugal and paid the fee. As I purchased this police I didn’t feel necessary to pay extra for the car hire Full insurance. Our car was broken into and our baggage stolen. I got a police report and when it came to make a claim they said that the policy isn’t valid due to Portugal not being on the COVID exclusion list. In fact the policy didn’t actually provide any cover for my trip but they were still happy to sell me the policy. I asked why and the girl dealing with me said it states that on page 11 point 3 of the 15 page wording document the travelling against government advice will exclude cover. It also states that during a pandemic cover is also excluded so basically they are currently selling policies that they are not legally providing any cover for! Unless you are a lawyer and are willing to dissect the 15 page small print to understand what restrictions apply stay clear of this company. It’s a shock that big businesses are still able to sell these sneaky scam policies to their customers. Shame on you.

J

Julian Layton

Another dodgy scam insurance company that shouldn't be allowed to trade. Made a claim and refused to pay out even though it was full car insurance. One day your company and all your dodgy employees will be shutdown.

D

Dark Star

Tried to refund the cost of added insurance on a theatre ticket in order to avoid refunding the full price of the ticket itself, due to a show being cancelled because of the Coronavirus.

M

Margaret Milne

Never use this company. Daughter had to cancel holiday due to ill health. Company not interested in paying out. Saying I didn't put the right return date which is rubbish. Going to take this to the financial ombudsman as they are rather on the slow side at responding to any correspondence. There should be a minus rating on this as one star is far too high. I'm a 78 year old pensioner who saved for a nice holiday. Couldn't go because of my daughter being unwell and they treat me like this. It took over three weeks to send their ridiculous email. Disgusting customer service. Stay well clear. Don't know how they're still in business.

A

Adward Chiu

It has been nearly 3 months since I made the claim (CN573416), yet the payment is long overdue and no one cares. I mailed them several times and was told on 23 Jan. 2018 that there was an “issue” when making the proposed payment, but their Finance department have advised that they expect to be able to issue payment into my bank account within the next 15 working days. HOWEVER, UNTIL NOW (22 FEB. 2018), STILL I HAVE HAD NOTHING.

S

Sophie Atkinson

I was sold rental car insurance which was only valid for people with a US driving licence. At no point during the transaction - where I provided my UK nationality, UK drivers licence and UK address - was I told or advised that this policy was not suitable for me. I recommend avoiding Allianz at all costs.

J

John Ahern

Absolute disgrace. They have no intention of paying out even on the clearest of cases. Do not use this company.

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