Altrincham, United Kingdom
123 Thorley Ln, Timperley
N/A
+44 1619764366
Distinct lack of after service ..Owner/Manager needs to attend politeness awareness course
like
The quality of the fences I ordered was good and price was reasonable. But the customer service/communication needs to be improved.
I have always had great service from here. Great customer service, logs delivered on time and very friendly staff. No complaints here and I have had logs from them for over 5 years now.
If I could give no star I would!! Whilst the panels look sturdy, they have yet to be installed. The customer service was disgusting. I went to the shop and asked for panels to be delivered to my back garden - to be told yes!. I placed order. Deliver/owner left them in the front garden saying they don't delivery them to the back garden, he did say he would place them in passage at side of house obstructing neighbours access, said No. Left in front garden for anyone to TAKE!!! How I am to get them round back??? Rang shop for lad to remember order & abt delivery, then stated it was up to driver if he wants to take them round the back. He did not say when I asked at shop, if he had I'd have asked him to confirm request, if not would NOT have placed order. Get a call from owner/driver who tries to say it's not policy to take round back!! I specifically asked about delivery to back as I myself cannot get them moved, first he says not policy then says it's up to driver, says employee didn't say it then says he did, says nothing wrote on order, except delivery date, only got payment receipt got NO RECEIPT from them. They don't seem to know how to do correct paper too?? if he doesn't know his own policy you cannot expect his staff too. Asked for refund and collecting he REFUSED!!! I ALWAYS ASK!! WON'T Recommend WON'T be using again.
Nice,friendly & reasonable prices.
Deli
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