Darlington, United Kingdom
Gladstone St
N/A
|00
Ordered a shower tray, paid for express delivery but no sign of it. They guaranteed it would be there the next day so kept my handyman booked in. Still no sign despite phone calls to them and being assured it was on its way. I cancelled the order 3 days later as still no sign. Was promised a refund within the week but still nothing, that was 2.5 weeks ago! Where’s my 147.00? I won’t even bother asking to be compensated for other expenses!
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Aquabliss is an absolute disgrace. Sent me a vanity unit with an extremely poor packaging and all the pieces were in a shamble. Some of them were chipped, broken and dirty. They refused to exchange the unit and wanted to charge me for spare parts. I have reported them to the trade standard association. Keep away from this website.
Great stuff from these guys. Very happy indeed. I would highly recommend them to family and friends. My stuff was delivered on time, packaged perfectly and delivered by a very helpful delivery guy. Very satisfied with my order. Fitted over the weekend and it looks great.
I would highly recommend aquabliss. Very happy with the service I received. The young man I spoke to on the phone was very well spoken and knew the products exceptionally well. I wouldn't hesitate recommending the company to others. From the initial call to the delivery they were fast and efficient. The aftercate too was exceptional. I needed a spare part for the furniture unit as the plumber broke the drawer insert, reported the issue at 2pm on the Thursday and received the part the next morning. Very very happy.
DO NOT PURCHASE ANYTHING FROM THESE CON ARTISTS!!! My husband ordered a toilet in June and paid an extra 39.95 for next day delivery. The toilet never arrived and they didn't contact him to notify him of a problem. My husband tried a few failed calls to find out about his order, but no-one answered the calls. By the end of the week I also tried calling / emailing / online chat of which we received a response from both the email and online chat. They claim that the toilet was damaged in transit and they're now out of stock, so we could either wait or have a refund. Two week's ago they apparently processed a refund which would take 1-5 working days but there is still no sign of this. Now the phone line doesn't work at all, they have also moved their telephone number from the main contact page, the online chat is also offline now so we can only email. I don't believe my husband will receive his refund, and will have to take this as a lesson learned. However, I hope no-one else makes the same mistake. Please read the recent Google reviews first, as it's now very apparent that they're happily taking innocent peoples money with no intention of sending out the ordered products.
Be aware this company will take your money promise to delivery your goods, then not bother and then ignore you. Their phone line no longer works, they do not respond to live chat or emails. I've had to go through paypal to get a refund. And have reported them to trading standards. You have been warned
I am normally not one for complaining and leaving reviews but this company goes way beyond dodging customer so felt the necessity to do so . They sold a shower tray and shower screen to us over the phone as we had problem sourcing it from elsewhere so rather than ordering online,we called them to make sure they can deliver in time scale they were putting on website.Lady over the phone was so reassuring that it definitely shows in stock and would be delivered over 5 working days and took the money over the phone,after 2.5 weeks and our follow up and no sign of delivery and denying it all ,we asked for refund .They said woud process the same day and would take 5 days to get to account !We forgot about it as we were busy with life ,after 3 weeks no sign of refund !!Had to chase again and threaten to ombudsman,still no refund !Avoid this company totally .
Wonderful experience. On time and delivered into the house. I was worried when placing my order that it would turn up on a big pallet so I called in advance. Spoke to a pleasant gentleman who arranged a man with a van service for no extra charge. One very happy customer thank you
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