D01 & D03 Flower Market, United Kingdom
New Covent Garden Market
N/A
+44 2077207651
Plants are great and delivery was prompt despite some back and forth. They are a wholesaler, so expect service to be a bit more cumbersome than your average online store (e.g. Patch), but the prices are really good. Dughall was helpful and always very quick to respond to emails.
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It's really odd when you encounter someone so disinterested in helping customers and so rude who chose to work in a customer-facing business. Almost had to laugh at how unhelpful Martin was. Can't say I've had a customer service experience like that before! Emailed asking for help with some plants for a specific site and was effectively told my question was dumb. No offer to help me find something that might work.
The customer service here was appalling. I have never encountered more rude, unhelpful and disrespectful people than the employees who work here. I would not advise having any dealings with this company and I certainly will be taking my custom elsewhere.
Ordered a Rhapis Palm, 2.9 m tall. Delivery was prompt and they turned up prepared with blankets, dustpan and brush etc... for dealing with the fallout of re-potting the palm when they arrived. They were working in a confined area filled with pieces of art and delicate surfaces and they were very respectful of the space. I am very satisfied with the service I received. Oh, and the tree is beautiful!
Polite service and large range of interesting plants. But I pre ordered lemon balm a week in advance, and when I arrived to collect, they had ordered Moroccan mint instead. They insisted this was the same as lemon balm and that I was mistaken when I said otherwise. Dissatisfied with being treated like I didn't know better, and not getting the plant I need after two 4am trips to the market.
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