Southampton, United Kingdom
West End, Swanmore
N/A
+443444932934
Gentelman asked me what vehicle I need, which I said multiple times I need LONG wheel base, gentelman said he highlighted it and it definitely will be long wheel base, as other companies couldnt arrange it. The vehicle arrived at my bodyshop, paperwork dropped in the office and vehicle ready for me to pick up. I came in and saw it was a smallest van you can get, volksvagen transporter, as it wasnt the van I need in order to make money (I work as a courier) I tried to call the company to swap it with the LONG wheel base which I requested multiple times on the phone, to make sure it will be a LONG wheelbase van. After 100 phone calls a day to a branch which NEVER PICKED UP (even with recorded voicemail with my reference number asking them to contact me back urgently), emails send to both of their emails hire(at)auxillis and Hayley.Lisle(at)auxillis, I received totally NOTHING, not even a word, not a phonecall.. After couple of days I received an email that they have collected the vehicle and WILL DEDUCT THE MONEY FROM the THIRD PARTY. Guys.. I DIDNT EVEN USE THAT VAN, you gonna charge someone for it? I had to use different van from different company and I will charge the third party for it, NOT YOU. So dont even dare asking them for ANYTHING before you contact me and speak to me DIRECTLY. For now I will make sure I will get someone from your company contacting me and explaining why I couldn't get hold of you, why you provided such a terrible service and how you going to resolve this. Im looking forward to FINALLY getting any form of contact from you, of course if you even have someone who can call me or write email, because as for now, I doubt that.
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It wouldn't surprise me why not many people like this company service, I was waiting for a car to be delivered and they did not have the car what they have booked for. But they made me chase them call after call after call and they did not made any effort to convey the msg. Avoid
1 star is being generous, I was suppose to have a replacement car on Friday to now be told it will not be until Monday afternoon, took 24 calls for them to answer, very poor service all round, not in the least bit happy that I am left with no car for 4 days
Never had so much hassle in my life. Trying to get hold of them is impossible and they never do anything they say they will do. Wouldn't use again
Customer service STINKS!!! Totally unhelpful leasing service. DONT USE!!
Customer service at the west end branch Southampton is appalling! Had to use this useless branch through an insurance claim. They were supposed to provide a like for like vehicle they gave me a Kia sportage with no roof rack when I drive a pickup truck which is a work vehicle used for collecting building materials. Phoned them stupid amount of times spoke to the manager 3 times and he said he would get me a van or truck. He never got back to me. I had to use this ridiculous car for 4 weeks.They must of been dodging my calls or they just don't pick up the phone ever!Aviod this branch at all cost!!
Same as Nationwide Auxillis Car hire No like for like Hire car with on going issues. Awful. Do not use
emailed - no responce called - no callback All I want is their car collecting
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