Barrhead Travel Silverburn

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Glasgow, United Kingdom

barrheadtravel.co.uk
Cruise agency· Travel agency· Currency exchange service

Barrhead Travel Silverburn Reviews | Rating 2.2 out of 5 stars (7 reviews)

Barrhead Travel Silverburn is located in Glasgow, United Kingdom on Silverburn Shopping Centre, 763 Barrhead Rd. Barrhead Travel Silverburn is rated 2.2 out of 5 in the category cruise agency in United Kingdom.

Address

Silverburn Shopping Centre, 763 Barrhead Rd

Phone

+44 1418769700

Service options

Online appointmentsOn-site services

Accessibility

Wheelchair-accessible entrance

Open hours

Mon
10AM–6PM
Tue
10AM–6PM
Wed
10AM–6PM
Thu
10AM–6PM
Fri
10AM–6PM
Sat
10AM–6PM
Sun
11AM–5PM

...
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Frances Douglas

We had our holiday booked to Dubai due to leave today 8 June 2020. We have know since March our holiday was cancelled as Emirates emailed to say our flights were cancelled due to COVID -19. We have emailed Barrhead travel 5 times since then to find a resolution either by refunding or rescheduling. I appreciate we are in unprecedented times. However, your email confirmation states you will reply to customers within 28 day. 28 days have since passed and we still haven’t had any correspondence from Barrhead Travel regarding our cancelled holiday. We were considering moving the booking, but since no one within your company has had the courtesy to contact us to discuss our options we are now looking for a full refund with interest and will never book a holiday through You again even although we have spent thousands of pounds over the years. We have even emailed Barrhead Travel Managing Director Jacqueline Dobson, and still haven’t had a reply . I wonder how long it will take before we get a reply.

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john rennie

2 bad experiences with barrhead travel first flight delay sitting in Glasgow Airport for 12 hours no contact from them whatsoever then people started turning up at 10.30pm who got emails to tell them about the delay second I took insurance from them which I declared my medication and said I don't want gadgets insured but everything else got stranded in Thailand due to the coronavirus virus phoned the insurance company they told me to keep all receipts claimed when I got back absolutely nothing from them I paid 126 for me my partner and daughter and was told by the insurance company that I was only insured for medication and my partner and daughter wasn't insured the policy I got sold in barrhead was an absolute joke 126 for nothing

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Jack Addie

If Icould score Barrhead Travel a zero-star, then I would Because I a feel extremely disappointed and let-down. I am an 18 year old student who booked their much-anticipated S.6 end of year holiday, in October- to go to Zakinthos in Greece. Being typical teenagers who are semi laid-back, we dismissed the current situation with both myself and my friend paying for the holiday, in full, on the 22nd of February 2020. We fore-saw things going a bit bad in terms of travel around the start of march and therefore, we cancelled the holiday on the 21st of march 2020. Although this was after the deadline for payment (18th of March), Barrhead travel at silverburn told myself and my friend that Jet2 would not be receiving our money until march 25th. Because of this, we were told we would receive a refund by the end of the following week (at this time i suspect the volume of cancellations and refunds would have been at the same, normal rate). When the estimated date of refund came along, I phoned up and was told that it could take 80 more days. It has Now been 62 days since we cancelled the holiday and myself nor my friend have had any contact from the company and no response to my almost 40-day-old email. There is no customer service phone number available, no useful information on the website. THE THING I AM MOST ANNOYED ABOUT IS THE FACT THAT THEY SAY THEY CANNOT REFUND US THE MONEY UNTIL THEY HAVE RECIEVED IT FROM JET2, BUT THEY WERE NEVER PAID TO BEGIN WITH!!! SO WHY ON EARTH IS IT TAKING SO LONG FOR OUR MONEY TO COME BACK TO US??? I think this company should be very VERY ashamed of themselves for such poor customer service and care. I will certainly never book with them again. If anyone knows of a telephone number I can try please get in touch on either facebook or instagram!

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Gerri McCormack

I have booked many holidays with Barrhead Travel but last year when my daughter was looking to book a holiday one of the advisors was very unwilling to try help her. I went in today to book a trip to the USA and it was the same woman, she was very unhelpful and when I was informing her about a deal I saw on Barrhead travel website, she processed to tell me numerous time 'I've done this job for 10 years so I know what I'm talking about'. Needless to say I left without booking it and it's unlikely I'll use Barrhead Travel again !

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Mechanical Vandal

Saw a pretty good deal in the window (4 nights in NYC in Feb for 500pp) so went in to ask if they had anything similar in September. Best they could do in store was to offer us one hotel at just under 1kpp which is fair enough, Sep is much more in demand than Feb, I get that, but I was able to find loads of deals on Barrhead Travel’s own website for right around 800pp. That was two days ago, I got the first email from them that afternoon, then another that evening, at least one yesterday another today and then a phone call today. Well done Barrhead Travel, you have successfully put me off ever stepping foot in one of your branches again.

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Chris Dickson

Miss sold a holiday that I'm currently on and will deal with it when I return.

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Manjinder Shergill

Excellent service and an excellent exchange rate available in store