Batley, United Kingdom
401 Bradford Rd
N/A
+44 1924472207
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
They had a good price for the stove we wanted and were very helpful until we placed an order by phone and paid for the stove by credit card. After that everything went down hill. They promised delivery in 2 weeks over the phone but sent no order acknowledgement or receipt. After 4 weeks I started chasing by phone and by email, no-one answered either. After 6 weeks I was worried and started chasing daily leaving voicemails and emails but no response. Eventually I emailed saying I wanted to cancel, that produced a response but still no delivery commitment so after some more patience I cancelled. However despite promising to refund o problem\ nothing was refunded and again no replies to chasers. I threatened to sue and then got my refund. Ordered in June, cancelled in August got our money back in September.
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Love our amazing fire
Friendly professional service
Thanks for my glass guys always a pleasure when I ring Mrs Brown
Second burner we purchased from Batley Fires. Got very competitive price on both occasions, ordered and paid over phone... couldn’t be more straight forward. Great customer service... would recommend highly! Pleasure to deal with.
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