Belfast City Office - Elmwood Avenue

John Qu

Dear Sir/Madame, My company gave notice to leave the rented property at 180 Lisburn Road, on 25/2/2019. Our company vacated the promises on 29/7/2019. The deposit was 4200 pounds. I received an email from your company on the same day stating that the deposit will be returned after inspections and any fees deducted. On 10/9/2019, I wrote to Emily Spiers at Belfast city office inquiring about my deposit, as I had not heard anything for over 1 month. After no reply from the office, I emailed again on 27/9/2019 regarding the deposit of 4200 pounds. At this time, I received a reply from Emily, stating that that the company can’t give an update, as you need to deduct the last months of rent from it (1200 pounds), and cost of cleaning of the office. On 6/11/19 I wrote to Emily Spiers again, as I have not heard anything, inquiring again if everything had been completed on your side. After receiving no reply, I emailed again on 2/12/19 to Emily. To this day, I still haven’t received any reply. It has been 6 months and 2 days since leaving the property. I have receive very little communication from your company. I have a been a customer with you for more than 8 years. It is unacceptable for this to carry on. The customer service has been disappointing. I am not sure if Emily still works there or not, or if someone else can handle my case? Also please can you tell me if the deposit is protected under a deposit scheme? I am writing to you to ask for my deposit back, minus your deductions. The lack of communication has caused me undue amount of time and stress, chasing you up. If I don’t hear from you I will have no choice but to complain to the financial ombudsman and go through the small claims court. I hope this email finds you well. Yours sincerely John Qu

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