Coventry, United Kingdom
21 Villiers St
N/A
+44 7949707991
Online estimates
5 star service. Our boiler decided to power down and leave us without heating and hot water. After a text to Lee he promised to drop round first thing in the morning. At 9.30 the doorbell rang. Lee was prompt and polite. He systematically went though, found the fault and rebooted the boiler and we didn't pay a penny over the call out fee. Would highly recommend.
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We contacted Lee to add an emergency switch-off valve to a meter, and from our initial conversations, he seemed knowledgeable, professional; and alongside his online reviews, I decided to get him to complete the work we needed. We booked him to visit the property and complete work on the same day. He stated he had completed the job several times before, but said it was his first time when he turned up. He required physical assistance in completing the job, and while completing the job, he caused damage to the wall by drilling unnecessary holes and ended up charging for 3 hours while he only completed less than two hours of work. When queried about the time spent, he stated I should be happy it did not take longer, and it’s an emergency call out job hence the price. This was not true as we booked him at around 9 am and a few minutes later backtracked and said it was not an emergency call out. I now have to spend money rectifying the damage caused to the wall and re-boxing the meter. I am incredibly disappointed and won’t be using Lee again; please be careful when booking.
Lee came out with in one hour, help with the heating at good price, will be using him again.
I got in touch with Lee about my toilet this morning, he responded immediately and gave me three options to fix the problem. He came round within an hour after being to buy the parts first. After inspecting the issue, he solved the problem straight away and didn’t charge me anything. Very professional service. Will always be my plumber . Thank you!
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