Birmingham, United Kingdom
65-69 Warstone Ln
N/A
+44 1212420042
Wheelchair-accessible entrance
Rob and Georgie are fantastic at the counter really helpful and always going the extra mile to help me! All my casting is now done through Merril because of there customer service and being so efficient at there job and the team in casting including Pam. Will be recommending to others!
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I'm a fairly new customer, I went in for a quote on a bespoke job that would need a CAD Cam as had heard good things. Very helpful. Later that afternoon I received a phone call from the trade counter to say that I'd accidentally left one of my stones behind. I was impressed with their honesty, it could have been a very expensive mistake for me! I went on to proceed with the job, a very smooth process and my customer is thrilled with her new ring, it was a remodel of her grandmothers engagement ring. I will definitely be using in the future, keep up the great work guys!
Amaizing customer service from casting and front house a items sent before 1 are casted next day with no extra charge Also special shout out for rob and Gina for there friendly and welcoming presence
Friendly company to deal with. I have ordered in person and over the phone and have always found them efficient. The trade counter is clean and has all patterns on display so you can touch and feel. Some of the patterns are really old which helps me a lot because I quite often have to repair or replace sentimental jewellery. This company also offers products cast in fair trade gold which I have found to be a useful option to offer my customers.
have teeth cast here a couple of times, so far, so good
Good company to deal with. Only recently discovered the extent of the services they offer. Saves me a lot of hassle of using various people for different parts of the job when these guys can do the lot under one roof. Only used them for 2 jobs and 1 quote so far and can't complain at all.
I do jewellery as a hobby in my spare time and was recommended to use these chaps. I popped in earlier just to get an idea of who they are and what they do. I didn't need anything but was mightly impressed with the cleanliness and overall ambience. I took away a catalogue and shall be keeping for future reference. I called up in the afternoon to see if I could register for an online account and was also pleased with how my request was dealt with. I won't be a big customer as I am from down in rural Cornwall so will may be order small bits and bobs over the phone.
Good service by Rob. Makes me some bespoke jump rings in silver.
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