Birmingham, United Kingdom
48 Paper Mill End, Great Barr
N/A
+44 1213535548
Friendly chap on the phone, helpful and the delivery chap couldn’t do enough and put soil and turf were I wanted it. The top soil is of good quality no rubbish or big stones in it. The turf (I had the best quality one) It looks like Wembley? Very pleased what a honest and friendly local company supplying a first class service. Thanks again
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Following laying our lawn a few weeks back I wanted to write a review to say that we’re very disappointed by the work we’ve had done. After laying the lawn we shared that we thought the mismatch in grass type from 80% of the lawn to the final 20% was not acceptable. There appeared to be 2 types of grass, one very fine bladed the other very course. I was told this is standard for the turf we selected and that it wouldn’t be noticeable after our first mowing, even though I requested it to be changed. Having now done our first mow, it looks more obvious than before, it really stands out and simply makes the garden look like we’ve patched in a flower bed on one side. Exactly what we were trying to avoid by having the full lawn turfed. Whilst the rest of the lawn looks good the grass along the fence stands out very obviously. We feel we’ve paid a lot of money to have this turf laid and ended up with a very disappointing finish. Update 8th May 19 I don’t appreciate being called sneaky when we did tell you about our concerns. You came to our house to discuss the mismatch in grass types and at this visit told me it was the grass we selected. You weren’t willing to change it. I would happily have this resolved and you have my email address as I sent the above “review” to you before posting. Please contact me on this email with your proposal. Update 17th May So clearly you don’t want to resolve by action. When I final get hold of you to discuss, I’m told you have no interest in correcting the problem. I would advice you avoid this company. Make your own mind up people. There is a difference between variation in colour and a completely different grass. (See attached photo)
We ordered 300 rolls of turf which we were told would be delivered by Friday morning. They delivered 33 rolls on Thursday afternoon and said that the rest would be delivered on Friday morning. By 2.30pm there was no sign of any turf and I called to see what was going on. The person I spoke to was rude and abusive and it turned out that the turf would not have been delivered until around 5pm on Friday. I have ended up paying 2 people’s wages to stand about waiting for a delivery that never turned up. In over 35 years in the landscaping business this is without doubt the worst service I have ever come across from any company. I have no doubt Sutton turf can deal with small domestic orders and their grass is not the worst I have ever seen but in my opinion professional landscapers should give them a miss.
Excellent service from Colin @ sutton turf. Premium Turf was delivered in Hodge Hill promptly as promised in July. 5 star quality 5 star service
Ordered budget turf on a bank holiday Friday and it was with me on the Saturday after 3 weeks turf is great didnt think it would be this good no weeds no moss just turf will be using again.
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