New Malden, United Kingdom
116 High St
N/A
+44 2089420935
In-store pick-upIn-store shopping
Wheelchair-accessible entrance
They have a one in and out system. Unfortunately the person manning the door on at 16:43 on Sunday the 6th of February does not show any character to control. I was waiting in the queue for 5 minutes. And another lady walked through. He saw her walk through but didn't have the character to stop her or tell her their is a queueing system. When I asked him about it he shrugged his shoulders and said 'she just walked though'. Serious? That's his job. The whole company as a whole is failing. I'm spending my points and never using them again. Although the elderly Asian guy working the shop is very helpful. However other staff can be rude and condescending - when i returned the air dryer (which boots delivery 2 weeks late to me) - one lady said the system made a mistake and that should not be the price of the item. I had to show her my online receipt to confirm.
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Very knowledgeable optometrist who could see the scars of problems that I have had with my eyes previously and reassure me that the problem has not recurred. Very professional and helpful staff who helped me chose new frames and lenses and all in a covid safe way. Very good service overall.
A good efficient local Boots shop. Friendly staff and well stocked.
Friendly staff, helpful and patient. New glasses were comfortable and sharp.
I would give 0 stars if i could. I purchased a parfume couple of months back,not opened it and when i finally did,it was a cheap tester inside of another parfume! Still dont know what happened and what was odd is that they didnt even have the item on the system since 2016 from what the manager said. At first i didnt have the receipt so no one was willing to do nothing. Went numerous times in store because only the manager does refunds there,told to come certain days,she wasnt there and as if it was my fault anyway! Finally i found the receipt and was refunded but no apology,no nothing for being treated like a crazy person for bringing this faulty 50 parfume back! Online it said that they should refund even without receipt and i would have thought BOOTS being such a big company will not have issues like that but it seems that as long as they have the money,they dont care about the rest!!! Very disappointed for how i was treated considering i was a regular customer but it is a lesson learned for sure! The manager could have been more helpful and investigate it but i guess it is not a priority.The rest of the staff are quite nice but will not go there very soon again,anyway not for a parfume.
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