Bromley, United Kingdom
40 The Glades
N/A
+44 2084604944
Wheelchair-accessible lift
I was absolutely appalled by the treatment I received today by Boots Opticians in Bromley. After ringing twice, a woman picked up to answer my query. After explaining to her my problem, she replies 'oh give me a second', making me think great, this is gonna be sorted. But no, she decided to have a little chat with her mate. I was left on that call, waiting for 5 minutes before deciding to call back - don't worry Lloyd, you're a 5 star for me :))))
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I have been waiting for my glasses now for over 4 weeks. Promises to call back and never kept, I phone and chase on a daily basis and half the time the phone is never answered.
The eye test part of the service was professional and well done however the follow up when collecting my glasses 10 days later was poor. Having been left to stand around for over 20 minutes waiting with no service the counter staff were then rude an unapologetic when I asked for the glasses as I had to leave. It's a shame that the shop staff let down the professionals but the overall experience was disappointing so would recommend finding an alternative opticians if feeling valued as a customer is important to you.
Special thanks to Lloyd at Boots Opticians, who went out of his way to help my elderly mother.
Arrived at 13:41 for a 13:40 appointment. Waited in their queue for 7 minutes to let them know I had arrived, and then unfortunately suggested I’m not able to have my full appointment because I was late and they “could see from a mirror round the back”. On each visit to them I’ve been I’ve been kept waiting for no less than 10-15 minutes but I’ve not complained as this is understandable. The optometrists are excellent, the staff have historically been good too, so it is a shame that this event happened today. I will be finding another opticians, as I’ve wasted a good hour of my day, had to reorganise my work to make the appointment, and gotten soaked in the rain in my journey to/from the opticians.
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