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Botwell Green Sports and Leisure Centre

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Hayes, United Kingdom

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Leisure centre· Gym· Public swimming pool· Gymnastics center· Sports complex

Botwell Green Sports and Leisure Centre Reviews | Rating 3.1 out of 5 stars (8 reviews)

Botwell Green Sports and Leisure Centre is located in Hayes, United Kingdom on East Ave, Hayes Town. Botwell Green Sports and Leisure Centre is rated 3.1 out of 5 in the category leisure centre in United Kingdom.

Address

East Ave, Hayes Town

Phone

+44 2085610956

Accessibility

Wheelchair-accessible entrance

Open hours

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E

Edu

Staff is awesome but I understand that due to covid, the business can't function as usual. But don't expect me to pay the full amount for non-provided services. The timetable for the swimming pool has dramatically been reduced. The sauna is not working either. In the gym, it's hard to find a machine that is working properly. For example, 2 out of the 3 rowing machines don't slide well in the upstairs floor.

O

Omar Grant

great place, has a library, gym, and swimming pool and hall for indoor sports like badminton. the customer service is great for a leisure centre and staff more often are cheerful.

T

Tareq Ahmadi

Jason and Jenny are absolutely outstanding staff members, they are both so kind and friendly, they never fail to brighten up my day! As for the rest of the staff specially Yusuf is absolutely useless and rude, this gym is much better off without Yusuf.

B

Brij Bedi

Phone lines are terrible, keep putting the phone down! Gym and swimming great. Would have given 5 stars if it was not for the bad customer service over the phone line...

S

Suzana -Eliane Lourenço

On January 29th, around 6:20 pm went for swimming. While I was changing my clothes, accidentally broke my container and picked the bigger pieces of glass my self. I called the lady responsible for cleaning and asked to help and brush the small pieces of glass so no one could get hurt. I was absolutely chocked when she gave me a plastic bag with attitude and said that I should put the bigger pieces of glass in the bag and take with me, because she has no "place" to dispose it. She was even controlling me during the 40 min that I swam to make sure that I would take the bag with me. I can tolerate the bad smell and dirtiness from the toilet, but that attitude was extremely rude! - If I were I kid would tell to take the bin as well? - Am I the first person who broke a glass there? If so, please make sure that I am the last.

Z

Zany Zara

A special thanks to the duty manager Lee today. We called ahead of arriving to find out the pool timings and informed them we were on route. Whilst at the reception, we were turned away due to the fact that the pool was full. Thankfully we requested to speak a manager. We informed Lee we wouldn't ask for a manager had we not called ahead first. Lee had excellent customer service skills and allowed us in to wait for at least a certain few out of the pool. We are extremely grateful to Lee, especially as it was our daughter's first ever time in a pool.

R

Radoslaw Sadowski

Worst customer service at all leisure centres I ever been!!! They don’t have a clue what’s going on. Sold me tickets for swimming pool for my autistic son, where the pool was closed. On next Sunday we try to join toddler world at 11 o’clock. Once we get there we was told that it’s moved to 14:30. Again no updates on their website. In both occasions my son has melt down it’s very hard to explain him why not doing promised activities. Shame on you Botwell leisure!!!

M

Mr Ahmad

Well maintained, not spotless but clean. Outdated changing rooms but they do offer lots of facilities under one roof. Good value for money. Friendly staff always patrolling gym floor which is nice.

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