Hayle, United Kingdom
unit 14 Business Park
N/A
+44 1872553491
My first reaction when I saw our beautiful cottage was, “Am I in a fairy tale?” The façade is so cute, the interiors are divine and the surrounding was jaw – dropping. If you are going to build a tiny space for your family, you can use this property as an inspiration.
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This is a very well run company who have really high quality properties within their portfolio. We have used them many times and I cannot fault them. Sadly our Christmas holiday this year had to be cancelled because of the change in direction by the Government with regards to tiers. This company acted with complete integrity and gave us a full refund within 24 hours.That is what I call service.
This is a review of Boutique Retreats rather than a particular property. I don't normally bother writing positive reviews, if something goes well its what you expected, move on... but I have found this company so refreshingly simple and straightforward to deal with during these difficult times. We unfortunately had to delay our first stay and now due to second lock down have had booking cancelled. Everything has been dealt with quickly and efficiently and I will without hesitation come back once things are more normal.
We stayed in a beautiful property - with everything needed for a relaxing stay. The hot tub was a fantastic addition to help you fully relax. Great quality furniture and lovely welcome hamper. The team at Boutique Retreats are professional and helpful - even called us to discuss our check in - great personal service.
Right from my very first owner's enquiry the whole BR experience has been overwhelmingly positive. Their interest and honesty was really very valuable at the beginning, especially for someone who has never run a holiday let before. It was a scary prospect for me (the mortgage on the cottage is a big one!) so their help and candid advice was crucial. Since launch the whole BR team have been brilliantly helpful, understanding (of my silly questions) and supportive. And most importantly they seem to love Pound Cottage as much as I do! Thanks so much to every one of you for a great first few months. Pound Cottage (and Dartmoor) is looking just as beautiful and cosy in the autumn so I’m sure people will have a lovely time through the off-peak season too. I just need to impress a few more guests so I can get to number one feedback ranking and then I’ll be 100% content!!
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