Brierley Hill, United Kingdom
46-47 High St, Quarry Bank
N/A
+44 1384564180
Don’t even want to give them 1 star! Rang to enquire about a washing machine repair , first thing he said was ‘you sound like a nice lady !! Anyway told me there was a call out fee I had to pay upfront , fair enough and it would be taken off the main bill, all good so far , said he would send me a special code so I could pay the initial call out fee , and took my mobile number and said a repair man would contact me when he would be calling to do repair . Heard nothing all day , phoned next day to see why I had heard nothing , was given a lecture by this man he said I phoned you 17 times yesterday and left several messages .To answer your call now , I have had to pull over in my car and the police wouldn’t be very happy with me !! I will phone you back when I have dealt with a customer I am just going to , he was horrible to me , and I have been very upset since he spoke to me like this , I have since got another company to come out and repair my washing machine , awful experience with Homers of Quarry Bank
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Neutral opinion, was willing to buy from a small local shop, dont think I'll bother with these people.
Absolutely shocking service. They definitely take advantage of people on their own. Mom washing machine would not rinse. They convinced her it was the motor gone. Paid for that, it still wouldnt rinse, they then found a blocked pipe so she paid for that. Then as soon as it was switched on it tripped the electric. They have just had it for 8 days, say it needed a new heater. Prior to it going to their shop the washer was silent. God knows what they have done to it now but it sounds like an old tin can. Just a disgusting way to treat old people. Ultimately they have just cost her a washing machine when all that was wrong was a blocked pipe.
Absolutely shocking experience with this company. My widowed mother had this company repair her washing machine in December, it turned out to be a blockage in the pipe but the incompetence of them said it needed a new motor so it was paid for and replaced, it came back and still would not spin, it was also tripping the electric, it was took away again and told it needed a new heater, this was done and came back again! It sounded awful on the rinse and spin, thought it was going to explode. Was sent back to them again, this time it was because the inner drum and outer drum had broke the bolts, all this was actually fine until they stated messing with it, he called to say it wasn’t worth fixing again as it would be too expensive, he had already have well over a hundred pound for all the work which was needless, this has made mom so upset , all because of being ripped off, I cannot see how he keeps getting away with it, I’m appalled how he can treat people the way he does, he will not listen and constantly talks over you. 0 stars from me and my family !!!!!!
I got in touch with Derick about our oven/grill that needed repairing. He was extremely helpful, yes required a deposit, but the two engineers that came round did a temporary repair and requested the replacement part for the grill. He was very polite on the phone and very helpful. I have no problems using him again or recommending him. (My husband and I are in our mid 70's and the offending grill was over 25 years old!)
Great service. My LG Freeview HDD/DVD recorder had stopped working. Derek diagnosed the problem, ordered a new power supply and fitted it within a few days. Everything working perfectly again. Thatnk you Derek. Very pleased.
If it was possible to give 0 stars I would, while my windowed mother was on her own. They came to the house twice, demanding 90 for having to be called out, which is disgusting as on their website it clearly states call out is 29 . We went back to the shop to attempt to get the money back, to which we were told that they can charge any amount they like. Avoid this place as they target vulnerable people, it is absolutely disgusting.
This is the best place of this kind I've ever been to. They look after their customers and are kind.
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