Brighton, United Kingdom
127 Lewes Rd
N/A
+44 1273608151
Online appointmentsOn-site services
Throughout the whole stressful process of buying our house, our experience of solicitors/estate agents etc, has been that they have done as little as they have to and no more (less,in the case of Fox and Sons, our estate agent). John Hiltons (representing the people selling our new house), in contrast, have been excellent: accommodating, patient, communicative and helpful beyond what they were obliged to do. It's ironic that the other peoples estate agent has been more helpful than our own. Highly recommended.
like
We recently bought our house from John Hilton’s and both my partner and I were very happy with the agents we were in touch with - namely Tom and Marius. The process was complicated and stressful towards the end (through no one's fault), and the staff at JH's were very proactive, reassuring and kind, even though we were not technically their clients. Though I cannot imagine wanting to sell our beautiful new house, we would definitely go through John Hilton if we did.
John Hilton’s were the agents for the vendors of our recently purchased property. The purchase process proved, through no fault of the vendors or John Hilton’s, very challenging lasting from February to November. Throughout this time we found Hilton’s extremely responsive, clear and honest, especially Tracy and Tom. This was a difficult and highly stressful time for us but Hilton’s treated us with respect, kindness and understanding.in every interaction. We cannot commend them highly enough even though we weren’t actually their clients! Were we ever to move again (perish the thought!) we would certainly use John Hilton’s.
We are current student tenants of John Hiltons estate agents. Many issues with the house we're in have been raised to John Hilton via Email and Phone call for MONTHS with no response or resolution. The reviews of others frighten us of their tendency to pray on students. This is why we are threatening to take legal action. The issues raised include: Lack of hot water for weeks. No heating for 2 whole months in WINTER (sept till Dec) (Housing Act of 2004 and the Landlord and Tenant act of 1985 state this need to be fixed in 2 DAYS). Beam lights and many bulb lights didn't work on moving in and still doesn't after complaining since September 2020. Dishwasher didn't work on moving in and still doesn't after complaining since September 2020. Internet had to be changed due to slow speeds (all classes being online, this was a huge issue that they did eventually fix) Clothes washer leaked all over the carpet causing damage we assume we will be charged for even though we cannot afford to and couldn't control the fact the leak occurred. Mold was and still is a massive issue in one of our bathrooms, we've tried to use mold spray but due to a leak in the roof it keeps returning. The bathroom is unusable due to the spores and its a health hazzard. Door handles were broken prior to moving in and welded back on instead of replaced by John Hilton. They have now broken again after a few uses. Another bathroom door handle is completely hanging off as the screws are woodshot and we are sometimes locked in our bathroom for prolonged amounts of time. Should I go on? As there is even more issues. The only reason I have taken the time to write this is that the response rate on Google Reviews seems to be higher than that of actually emailing them as tenants. I hope this warns other students and I hope it gains John Hiltons attention to address these issues. Thank you.
I do not recommend this agency, ESPECIALLY for students. At the start of our tenancy we had a bathroom with a rusty radiator which we were told would be replaced. It was never replaced. At the end of our tenancy we received poor communication with the agency about whether a checkout report had been conducted and when we would get our deposit. We phoned them multiple times and were promised that we would get email confirmation from the deposit team, to which we did not. We also sent multiple emails which did not get responses. After approx. a month of the end of tenancy we raised a dispute with the deposit insurance company. This was the first time that John Hilton decided to respond properly to us and send us the check out report. When agreeing upon the deposit amount they tried to make us pay for certain things that were either already cleaned to the check-in standard (as stated on the check-out report) or were not our responsibility (as stated in our contract). After a lot of back and forthing our deposit was only released approx. 2 months after the end of our contract.
Deli
The best companies in the category 'Deli'
Online appointmentsOn-site services