Bristol, United Kingdom
18 Clothier Rd, Brislington
N/A
+44 1179724551
Excellent customer service. Installation experts -special thanks Claire for making sure everything was in place. Excellent fitters. Excellent product and end result for the design we needed - well done New Wave Doors
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Excellent doors and after care. Had doors installed in Oct 2019. Which we were really happy with. We then noticed one door had dropped slightly, called and explained issues. New wave sent 2 engineers out and sorted all issues with no hassle. Really pleased with the service overall and would highly recommend.
I used New Wave for 17 sets of doors in a development which was completed last year. The New Wave is a high quality product that works so much better than any other door we have come across. We are about to order another 10 sets for our next development and because of the way the New Wave Door works by incorporating them into the design from the beginning, we have been able to substantially increase the amount of fliving space. If your are building a dwelling or an extension you should use these doors because there are so many benefits over bi-folds. I have noticed a few negative comments about customer service but it seems a little unfair as the current situation is affecting service and supply across the whole sector and I am speaking from experience.. I have dealt with many window and door suppliers over the years and I can highly recommend New Wave Doors on both product and customer service. Their service to us has been outstanding.
My Doors are now installed and they look really good and are fun to use just wish we had some nicer weather. Great experience all round.
Personally I would never use this company again! After many years of dealing with their representative, originally to supply and fit the doors and then to get the doors to work properly, if you can get hold of them, they would promise the earth and then do nothing! if you could actually get them to attend site, they would fudge a repair and doors would work great for a week or two and then it starts all over again! Some of the issues that I have experienced are, the lead door doesn't open or close properly, the wind whistle through the gaps and rattles the doors, they drop out of the runners unless you are very very careful when opening them up fully! No one in the house except for myself will attempt to use them! I am in the building game refurbishing and building new houses, so I have seen plenty and have had lots of experience with doors & I would opt for Bi-Fold doors every time over these doors! especially when you take into consideration the terrible service that I have personally experienced! as well as plenty of people that I have recommended these doors to in the past, most with a similar experience as mine! So never again!! Mine are about to get replaced with proper Bi-Fold doors!!
I would highly recommend New Wave as a company, we ordered 3 sets of doors from them last year, we dealt with a very helpful lady in sales to start with who answered our original queries, our builders then had some questions so the sales lady put the installation department in contact with them and everything thing was sorted within a couple of days, our doors were installed 2 weeks ago, all be it a little late, but I can understand this given the current climate.We could not be happier with our doors and we are so glad we made the decision to go with New Wave rather bifolds.
Very helpful and friendly staff from beginning to end , even after sales service was amazing ,highly recommend this company to all our family and friends
Deli
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