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College Sewing Machine Parts Ltd

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Bury, United Kingdom

college-sewing.co.uk
Sewing machine store

College Sewing Machine Parts Ltd Reviews | Rating 3.6 out of 5 stars (8 reviews)

College Sewing Machine Parts Ltd is located in Bury, United Kingdom on Unit A Waterfold Business Park. College Sewing Machine Parts Ltd is rated 3.6 out of 5 in the category sewing machine store in United Kingdom.

Address

Unit A Waterfold Business Park

Phone

+44 1617636969

Service options

Kerbside pickupDeliveryIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

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D

Diego Maciel

Not sending to UE after Brexit is ridiculous, you lost a client and everyone who ask me for any information about you.

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Emma Bird

Thank you Simon for all your help and next day delivery

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Raymond B

Rather upset after spending a lot of money with college sewing machine parts ltd on new sewing machines. You buy from them and they give no on-site back up whatsoever. The dealer network is a waste of time too. Such a bad attitude and only want the sale, nothing else. They should stick to selling parts like their company name suggests!

J

Jasmine Boston

Was astounded by the customer experience I received with College Sewing. I purchased a cutting machine through College Sewing in August. It broke after 4 weeks. After a repair was offered, I explained how I could not be left without a cutter for a week. The resolution suggested to me was to order a new cutter and sent back the old one. After having received and opened the new cutter, I reached out to college sewing to request a returns address for the original cutter. I was then told that this resolution is against policy and that they will not honour a refund, despite this being an error on the side of the College Sewing team. Not only was this a real blow to our confidence in College Sewing, the treatment I received as a customer was quite frankly vile. I was spoken over, interrupted, mansplained over and over concepts that I very well understand and then hung up upon when I requested to escalate this matter to management level. When I did get through to management, I got a very similar treatment. The manager, Richard, did nothing to repair the relationship between my company and College Sewing, refused to meet in the middle, suggested that I was not telling the truth or was confused, and the only consolation he offered to the way I was treated by his staff was to “talk to” Mark. The suggestion given to me was to “sell the second machine on eBay”. A pitifully out of date team with a severe lack of integrity.

D

d:class automotive

I have purchased numerous parts and several Juki industrial machines now from College Sewing and have found them nothing short of excellent on communication, delivery, service and most of all they have stuck to their word every time. Many years of service and supply and many more to come.

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Robert Earnshaw

Fine if you know exactly what the product code is for what you need to buy, if you don't they will just not get back to your emails.

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mohammed ifzal

Brilliant service as always, as i have used this company before to order parts for my Brother sewing machine i can honestly say that these guys know what they are doing. I had to order about 20 different parts which arrived within 48 hrs, very well packaged, all items were individually pakaged and labelled with reference numbers for each item, my purchase was acknowledged via email and i also received a delivery note and hard copy of the purchase receipt, i never need to shop elsewhere for any part as i know that that college sewing machine parts ltd will either stock it or will definitely be able to get it, and the price will also be very competitive. They are the best.

T

Tom G

Website so very slow and difficult to checkout, will be looking somewhere else in future.

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