Cardiff, United Kingdom
Queen St
N/A
+44 2922481736
Wheelchair-accessible entrance
We used 2 bikes from here. It was easy to do: the app worked well and the bikes were in good condition. Since renting from here, we've used next bikes a few more times. Its been easy and enjoyable. Only came across one broken bike (just chain off) and that was easy to cancel and to report the fault through the app.
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You will not be able to contact this company if anything goes wrong. They do not respond to emails, app feedback, ride feedback and they do not answer the phone. They will incorrectly take and keep your money. It’s a great idea but within Cardiff it is appallingly run. There is no regulation of the bikes to ensure consistent stock across locations and the technology is glitchy and unreliable. I have been overcharged by a factor of ten after one use and there is no capacity to correct this or report an issue. I cannot now get this money back. It’s not worth the financial risk to use this unreliable and badly run company.
Tried to use 3 bikes, all side by side, in Cardiff and none of them worked. Nextbike still took my money though. They have an info@nextbike email address that only generates automated replies that say "we will contact you to resolve the issue in the next few days" but a week later, nothing! I reached out to them on Twitter to try and resolve it but they just kept saying, "you need to call customer services". Apparently, despite the fact that their email address and phone number are side by side in the "Customer Service" section, apparently the email address isn't for customer service. I asked them to arrange a call back to me and got no reply. The phone call will likely cost me more than the money owed to me! If you look over the last few days on twitter, they've got loads of people complaining about being charged without using the bike, and one person who was never able to get through to their customer service lines. The app is laggy and slow. I was one of three people to try and use these 3 bikes at the time, no one could make them work. Useless app, terrible customer service.
The front break broke when cycling and even though it was docked and returned it continued to charge me for another 4 hours after a 10 minute ride. I reported the problem, but no response or refund.
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