Bishop's Stortford, United Kingdom
Millers Three, 3 Southmill Rd
N/A
+443337008080
Some staff were good at their jobs but others shouldn't be allowed to look after people. They couldn't look after the house let alone people. My nan was cared for 3 weeks by care by us and I found... often there were bits of food left on the kitchen cabinet. a almost full bottle of milk left out of the fridge on three occasions. a dirty pad covered in feces left on the kitchen table and another one left in the living room. Cupboard doors left wide open twice one of which had my nan's medication in. A sharp knife left on the kitchen cabinet in easy reach of my nan. Dirty gloves left on the kitchen cabinet. One of the carers was seen using gloves to empty the commode then prepare food using the same gloves. A staff member physically grabbed me, hurt me and played with my hair without asking. it is hard to be nice to people when they are physically hurting me. I don't recommend care by us
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Love my challenger Alice and Bill yall are the best at Car By U
Outstanding. Obviously I saw a lot of different carers but the overwhelming majority are excellent, kind, caring people. Of course they have a dreadfully short amount of time to give care but still it was excellent. I had enablement and received just the help I required. The carers were always happy to help with only things I struggled with. Some communication between admin and carers went wrong but nothing terrible..Carers are obviously too stretched and underpaid hence always in a rush. Sadly they don't seem aware of any protocol with regards to the current virus threat. Please sort it out! The admin centre staff are excellent when I've called to make changes. I would recommend this company.
Care By Us have been providing care for my Mum in her home for 2 years. Everyone has been wonderful and she has been very happy with them. Unfortunately she now needs to move into a nursing home for medical reasons but we will always be thankful to this company for making Mum’s last 2 years at home more comfortable.
To many foreigners that do not understand English and some are very unhelpful
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