Stroud, United Kingdom
5 Threadneedle St
$$
+443435380536
N/A
I got a phone from them about 2.5 yrs ago. It died suddenly and so I found myself having to go back and get it sorted on a busy Saturday morning. I was helped pretty quickly even though there was a short line. The two members of staff I interacted with were very helpful and both of good humor. All in all a pleasant and easy transaction. I was sent on my way with a new phone and an affordable new plan in about 20 mins. Even got a free pair of "beats" headphones thrown in as a result of a promotion.
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Having been told by head office to go into any store to get a replacement fast- charger for my Samsung which was still under warranty, I arrived only to be told that this was not possible, as they were a small store. Worryingly I was even told not to leave the store until they had spoken to head office and been handed a replacement! Well after a rocky start and a number of ridiculous telephone conversations with Carphone warehouse headoffice- being passed from pilar to post; customer services- repairs- sales and back again, it all worked out brilliantly thanks to the Stroud manager Jean Paul. Not only did he manage to sort out a form of refund for me to purchase another, he even gave me his own lead to be getting along with- fantastic!. I can't thank him enough for his help and his generosity.
Terrible service. Left with a half completed PAYG SIM order, charged 9, and no way of completing or refunding the card. The experience took nearly an hour and the assistant kept taking deliveries and other queries all the way through the process. The plan recommendations were inept, wrong and there was no access to the Internet for the assistant to do any research and the he did not have the skills to navigate the 80s style shop terminal. Altogether I feel that we have been mugged for our money. Please go to the Vodafone and O2 shops on the high street where I have had really efficient and successful service in the past.
Always seems understaffed
phone number no longer in service, don't waste your time
Deli
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