Worcester, United Kingdom
79-80 High St
$$
+443435381474
N/A
I went into the store to get a new phone and sim deal. I passed the credit check and everything, however at the last step there was an internal check that stopped the transaction. The lack of training and the lack of knowledge of internal procedures led the guy to kept trying from the beginning. He didn’t tell me that for each try he was doing a new credit check, which eventually destroyed my credit score as too many of them were being done in such a short period of time. As a result, on the last try the credit check failed and I couldn’t get the new phone deal. I went into the store hoping to get a new phone and sim deal, but left with no new phone no sim deal and a ruined credit score that I can’t even get a new deal from somewhere else as I have to wait for a few months for my credit score to recover. And all I got from the guy was a big fat sorry! Great work guys, thanks...
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Hello, I would like to say that Jo was very helpful today. She sorted out my problem with my sim card and was very polite. Great customer service. Thanks
Great Store some fantastic deals and great staff
Very impressed with my visit today after my phone died in front of my eyes. As well as running a business all my life was on that phone. Especially impressed with Customer assistant Tim who went above and beyond to get me a new phone up and running with minimum delay and fuss. Thanks Tim!
Sorted out my phone and my wife with a good deal. However they really messed up my son's (who is 25) switch deal. There are some good deals, but make sure that the paperwork is correct. My account was compromised despite me not even being in the shop.
Absolutely terrible,my bf samsung A7 camera had a fault, therefore he took it back and wanted it to be fixed on warenty, he went to get the phone today and nothing was done to fix it, the man who was serving him walked off and left him, they gave him no explanation. All they gave my bf was his broken phone back with his camera not fixed. The staff are horrendus and rude and we will not be returning to this store again.very Poor customer service
They was rude, badges exchanged between staff on different days Yoyo and Alex. They have not been able to solve my problem. I signed a contract and they sent another contract to EE. They walked between Carphone and EE without solving the problem. I was charged with parking and a lost day without solving the problem. I made a complaint without any response. I do not recommend and I want to forget about them. I requested two phones blue an they sent me home two black without asking me. Eu au fost nepoliticosi, ecusoane schimbate intre angajati in zile diferite Yoyo si Alex. Ei nu au fost in stare sa-mi rezolve problema. Am semnat un contract si ei au trimist alt contract la EE. M-au plimbat intre Carphone si EE fara sa fie rezolvata problema. Am platit penalitate cu parcarea si o zi pierduta fara sa rezolve problema. Am facut reclamatie fara nici un raspuns. Nu recomand si vreau sa uit de ei.
From what i can see this store does seem to have a few issues. My phone was supposed to arrive on Saturday (it didn't) but that was understandable and not their fault. I was told that it would arrive on the Monday and i informed staff i would not be here for the month as i work away... not an issue they informed me that a friend would be able to pick it up. My friend tried and was told that they needed a signature and that they cannot pick up my phone even though i spent about 10 minutes setting up security questions with staff at Carphone Warehouse to organise a collection by a friend. I tried ringing the store, no answer and when my friend tried to get them to call me... they replied take it up with customer services. So basically ultimate fobbing off...
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