carphone warehouse

Charlotte

My husband brought a huawei phone from this branch, paid over 450 as he wanted a water-resistant phone with a good camera. Within the first few weeks the camera developed a fault. The branch sent it back but had no spare phone to provide him with. They sent a new phone but a couple of months down the line the same fault with the camera developed. My husband took the phone back to store wanting a refund as he did not trust the brand anymore. However despite a refund being his legal right as the item is less than 6 months old and not fit for purpose the staff insisted he could not get a refund. They put my husband into the repairs team via the phone who stated otherwise but the staff member still insisted he could not do a refund. In all this time the store manager was stood just a few feet away and clearly had no intention of assisting with this problem. When I approached him he said there was nothing he could do we would have to call customer services. We tried this but to the line was awful. I asked why the manager was not doing this and pointed out that surely it is his job to resolve such issues but he continued to be utterly unhelpful. I therefore would not recommend this shop. We may as well have brought the phone online as you don't get any assistance with any issues in the shop.

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