Carterton, United Kingdom
The Zinc Building, Broadshires Way
N/A
+44 1912788625
Eon Don't look after existing customers. Price quoted for next years energy renewal was 27% more expensive than last years quote to tempt us to change to their company. This year Using a well known Price comparison site maintained the fixed price we will pay for 15 months almost the same as last year. Shop around they showed no loyalty so neither should the customer.
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Horrendous, keep cancelling my direct debit without notice, then sending me letters and texts saying they are passing the account to debt collectors because there is outstanding balance! Never answer emails, can't get through on the phone as their call centres are shut, there is no way for me to contact them to ask them to set the DD back up THAT THEY KEEP CANCELLING. Worst supplier I have ever used
By the looks of the customer service reviews, the Covid lockdown hitting after the switch to 'Robin Hood' (RHE) seems to have ruined all parties concerned. I always had accurate, prompt bills from feeding my readings in to their website. They even sent me a 'paid bill' for landlord's records / paper trail. Could be people who got thru to RHE and not Ebico, had a duff experience?
Have been with them for years. Initally great company, good tafiifs and great customer service. Now gone so far down that they are in the gutter. Subjected my 88 year old disabled mum, to multiple bill errors, failure to get back to her, high tariffs, refusal to investigate a faulty 30 year old meter. Today waited 1h45 mins on hold to get through them, only to be told adviser did not understand her bill himself... then cut the phone!
Deli
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