Chelmsford, United Kingdom
Colchester Rd, Springfield,
N/A
+441245459200
Professional, friendly, sufficient service. The click and collect process to retrieve your new car was covid friendly and ran smoothly. Minimal waiting time with clear, guided instructions before collecting your new car. Great team at Chelmsford. Would highly recommend
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I have recently bought a mini from this dealership and the service here has been fantastic. Gemma and her Business Manager Tom were both brilliant from start to finish. Having worked in the automotive industry, I have had experience of how car dealerships run and this business really breaks the mould in a very positive way. Every member of staff is welcoming when you visit the showroom. Nothing is too much trouble and Gemma went out of her way to make sure that I got the exact car I wanted with all the added extras. She even organised the sign writing I wanted on my car so that it was all done when I collected it. This is the most hassle free car purchase I've ever had with regular updates and a brilliant customer experience. If you're thinking of buying a new or used Mini, I would definitely recommend you go to Cooper Mini. By the way, I am in love with the car too!
I had the pleasure of dealing with Stephanie Rose. She was very prompt with replies and dealt with the whole sale very quickly and efficiently. Best service received compared to other big brands! Absolutely love my mini and so pleased I finally got one. Thank you to Stephanie and the mini team for a pleasant service during difficult times.
We didn’t have the greatest experience this time around. Not the best communication- for example we weren’t advised we’d need insurance in place to collect the car, so spent hours on the day trying to get sorted. (Last time we had a 7 day cover from mini to cover this). Also, felt like a very rushed hand over of the car - and I had to wait to receive the log book before I could find the vin for the mini app. Still can’t figure out the computer linking with my phone - despite watching all sorts of videos telling me lots of other things
Efficient and straightforward. First class service.
Deli
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