Chertsey, United Kingdom
65-67 Bridge Rd
N/A
+441932642914
Awful. We booked a test drive for 2pm on a Saturday with multiple confirmation with Mitsubishi beforehand. When we turned up on time, there were only two staff on site and they were both busy with customers. It's okay to wait for a little while but 20 mins later, we had to interrupt one of them and asked about the booked test drive and each told us to speak to the other staff?!?! Appalling customer service! How could you ask the customer to walk end to end of your shop floor to do that? They didn't even bother or offer to check if there's a test drive booking. No one had acknowledged our existence when we walked in - we weren't the only one who were disappointed by the lack of service as two other couples walked out after the long wait to just speak to someone.
like
Purchased my Evo X in Wales last year, had its third year (free service) at Chertsey and had excellent customer service. I also had a suspension fault which was covered under warranty which would have cost well over 1000 pounds, which was done free of charge without a question asked. As I work local I also received a lift back to work and was picked up when the car was ready. I also had a recall for my cambelt which was booked in and replaced very quickly. My only fault is that I had two tyres (which I supplied) fitted at some cost.
Average experience not the most helpful of car dealers
Top service from Robert Everest
parts department completely useless, have asked them to call back multiple times regarding around 500 of parts required with no call back, they obviously dont want my business, very unhelpful service, wish there was another dealer close to me, will be using reading branch instead of chertsey from now on !!!
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