Search Icon

I.Grunwerg

  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon

Chesterfield, United Kingdom

grunwerg.co.uk
Distribution service· Manufacturer· Cutlery store· Home goods store

I.Grunwerg Reviews | Rating 3,7 out of 5 stars (5 reviews)

I.Grunwerg is located in Chesterfield, United Kingdom on Silversteel Manor, Carrwood Road, Carrwood Ind. Est. I.Grunwerg is rated 3.7 out of 5 in the category distribution service in United Kingdom.

Address

Silversteel Manor, Carrwood Road, Carrwood Ind. Est

Phone

+44 1142756700

Best known for
Fresh Sushi
Biggest weakness
Inconsistent service
Most praised
Value for Money
Recommended for
Families, Sushi lovers
Write review Claim Profile
O

Oli Frankish

  • ★
  • ☆
  • ☆
  • ☆
  • ☆

I had a simple extended warranty claim where the handle broke on my global knife due to internal rust spots shearing the handle .... The process I had to go through was tortuous and designed to be as customer off putting as possible. I Grunwerg, Sheffield are the actual company who are the importers, hide behind a website that has little or no contact details and with no phone numbers on it. I was asked for multiple levels of evidence, multiple times, to demonstrate that I had not damaged the knife and their decision making was labourious. It even requiring their MD to make the decision about the claim! I was finally given a telephone number to make a payment under their warranty terms. The number was never answered nor did I get a call back. When I finally found their head office number I was again just put onto an answer machine. I have now had to make a payment to the companies general bank account for a replacement knife with no acknowledgement that I will ever get it sent to me - this is just not good enough. Even in times of Covid this is just not an acceptable level of service - I Grunwerg you are hiding from your responsibility to deliver an acceptable level of customer care.

A

Alistair Kaye

  • ★
  • ★
  • ★
  • ★
  • ★

Broke the plunger on my cafetiere and told the company - the staff at Grunwerg couldn't have been more helpful - within days they sent me a new one. A really good experience with them

L

Lyle McCreadie

  • ★
  • ★
  • ★
  • ★
  • ★

Great staff, quality products.

A

Anita Banerji

  • ★
  • ☆
  • ☆
  • ☆
  • ☆

Had a kettle that stopped working. It took Grunwerg over 8 weeks to sort out and I had to chase them up on a number of occasions. The original kettle was lost on their premises and then it took a long time to get a replacement. Although everyone I spoke to was friendly and polite they do not have adequate customer services. Would not recommend which is a shame as they are trying to produce an ethical product.

J

James Browne

  • ★
  • ☆
  • ☆
  • ☆
  • ☆

Electric pepper Mill looked good but did not work. Sought help from Grunwerg but they absolutely ignored e mail. Looking at other reviews confirms very poor customer service. So a wasted purchase but lesson learnt

Popular Topics Mentioned

Open hours

Close