Kings Langley, United Kingdom
Langley Rd, Chipperfield
$$
+443300424613
N/A
Thank you so much to Simon Leavold - very knowledgeable and incredibly patient and professional salesperson. I really enjoyed the experience of buying my Range Rover Sport and will definitely return when its time to change. Best service I have received from any local RR dealer (and Ive been to a few !!) Would highly recommend.
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My mothers Evoque had FOB issues not unlocking the car. She had to use the little key, which is very tricky and therefore removed the plastic cover around this to make it easier to access. It was taken in and the after-service was terrible. Nightmare to get hold of, never call back and over promised the whole time. Took them two weeks to diagnose the issue! They then fixed it and before we paid, I asked if they were 100% sure it was all working! "Yes, our technicians of course check". The car was dropped off and my mother checked to find there is still an issue. They hadn't even put the plastic cover back on that covers where the key is inserted when the FOBS don't work! Local garage (None LR as it then went in for an MOT) even said they hadn't cleared the error codes on the computer and that the battery was at 64% and there was certainly an electrical issue. Just not what you expect from Land Rover. Especially as my mother is in her 70's and on her own. Once fixed we will not be buying a new Land Rover and will look elsewhere.
The whole team at Lookers Chipperfield were really welcoming and professional. From the ladies on the front desk, to sales members and the sales manager, all made a great impression. A particular thank you to James Gradey who made the whole experience personal, stress free and overall very pleasant. He showed a lot of attention from the first phone call I made.
If you want to buy Land Rover one of the best dealer. Peter jewel my favourite sales assistant
Appalling customer service. I have had some Bluetooth connectivity issues in my car for a few months now and my car was booked in for a diagnostic check. When I arrived, I was simply told that the software to fix the issue is not available right now and they are waiting for it to be released by the manufacturer. Why could you not have told me this over the phone? I had to logistically plan my day around you. I arrived at work late (missed a meeting) and had to make alternative arrangements for the school run. I’ve incurred all of this, because you could not call me to let me know the software is not available.
I delivered my car on the 11th December with an issue relating to a stiff clutch pedal expected to take up to 3 days. On arrival the computer details did not match my paperwork in that there was no courtesy car available. I left agreeing that my car would be exchanged for a courtesy car at an agreed location which happened without issue. I finally had my car swapped over on the 23rd January(yesterday) totalling 7 weeks, during this time I made and received a number of calls with a list of different reasons, I was assured twice that my car would be ready by a set date which clearly did not happen. I cannot believe that the garage were still taking in more cars, knowing that further customers would be in a similar let down position. This is totally unacceptable and I will not be taking my lease car back there again.
Worst customer service that I have ever experienced. Brought my car for a repair, no communication at all within a week, despite I called numerous times and left messages with Receptions. I have to go to the showroom twice to ask for what was wrong with the car and what they gonna fix. I think the Service department let the whole business down.
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