Chorley, United Kingdom
Wigan Rd, Euxton
N/A
+44 1257276261
Wheelchair-accessible entrance
Staff, from administration through to consultants... All wonderful. Kept me fully informed throughout my consultations and during the surgery. Made to feel at ease and as comfortable as could be. Many thanks to all involved.
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I was referred through the NHS for an outpatient appointment. Before my appointment I received a questionnaire and leaflet which stated \When you arrive stay in your car. You will be contacted by the team by telephone/text to let you know when to come in to the hospital. If you have been waiting more than 15 minutes please call the appropriate number\ I arrived 5 minutes before my appointment, parked up and waited for my call. 15 minutes past and I rang reception and was told to come in. The receptionist that greeted me made a comment that my appointment was at 9 as it was now 9.20 but I advised I had waited in my car as instructed. She said to sit in the waiting room and after 40 minutes had pasted (now an hour after my appointment time) I went back to reception as at least 2 people from the waiting from had been called through to see the consultant I was waiting for. I was again advised to wait in the waiting room to see where he was up to and someone would let me know. 20 minutes later a nurse pulled me into a room and told me that as I hadn't arrived on time for my appointment I had been marked as a no show. Why this hadn't been communicated to me when I checked in was beyond me. The nurse was lovely and apologetic but due to a miscommunication within the hospital I had been waiting almost 90 minutes for an appointment that had been cancelled. If procedures are going to be sent out please ensure any changes are communicated to visitors so both my time and the consultants time isn't wasted
Cannot thank the staff enough. Very professional and kind to a nervous patient. Everything was explained thoroughly and was made to feel very much at ease about my surgery. Working in a very high stress environment, the staff never passed on any of the anxieties they all must be feeling to me. The hospital itself is very clean and well maintained.
My fella has 2 operations. Nurses treated him with respect and dignity, no worries at all
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