Basingstoke, United Kingdom
Aldermaston Rd S
N/A
+441256638223
Really surprised to read other reviews. On buying a new car recently the staff were helpful, offered some good advice and always made me feel comfortable. Never felt like it was a hard sell at all and I will definitely be buying skoda again and having servicing completed by this garage.
like
My husband and I purchased a used Citigo in April this year. The sale and handover was pleasant, efficient and unobtrusive.We have subsequently had the vehicle serviced. The procedure was explained clearly and efficiently and the service was conducted in timely fashion. Well done City Skoda and the servicing team.
Being the first time owner of a Skoda I find the service apauling, customer service has to be your focus. I have a list of issues, but that seems unfair as I appreciate you are running a business. I love my Octavia, but every dealing I have had with your staff there is never flexibility.
Went to this dealer at the weekend to look at a brand new Octavia VRS. However none of the salesmen wanted to leave their huddle where they seemed more interested in watching a technician working on a car. Perhaps it was the weather that stopped them. Perhaps I'll have better service from the Newbury dealer who are nearer anyway.
Decided to buy my first car and wasn't sure what I wanted. Went into Skoda and I was shocked at how pressured and uncomfortable they can make you feel, then once they didn't think they'd get a deal quite dismissive. They tried to make me buy a sports version of the ugliest car I've ever seen. I had to keep repeating no I wouldn't decide today, no I don't want a car with sports stickers all over it as I doubt that'll make it go any faster, no I definitely only just came in to look why have you asked someone to run the numbers. Why are you now complaining I've wasted your managers time to run numbers I didn't ask for!?! I did decide on a Skoda but I nearly drove all the way to Reading so I didn't have to deal with this branch. The day my car was available I got calls pressuring me at work to collect ASAP and then comments when I did collect that I'd messed the persons appointments up. I work so I can pay for the car... Got told I had features on my car which I did not and it's just a joke honestly. I love my car but I avoid this place at all costs.
I had a very poor experience here. Sales staff with little interest in sorting the many problems I had with my brand new Fabia. Delivered damaged, handover not completed properly, lack of customer service from the sales manager. Would I recommend this dealership? No chance. My advice is to spend your money with a dealership that care about their customers. There are many other Skoda dealers not too far from Basingstoke which do have good reviews - go to them!!
Biased sales person, blonde hair guy didnt bother trying hard at all to see if a deal can be made. I told him of a certain budget with a thought that I could extend if needed however was "brushed" aside and was coldly told to go down the path for cheaper cars. Felt quite insulted.
This dealer is the most inept outfit i have ever had the misfortune of using. They are in my opinion unhelpful, obstructive and decietful. They went out of their way to keep me on hold after hanging up on me they gave me an appointment time over a week away when they knew full well i had a battery discharge issue and wouldn't be able to use the car until then. The service manager (Ken) offered to phone Skoda Assist and get back to me which he never did. In the end i phoned them myself and arranged a home visit which resulted in my battery being exchanged under warranty despite two previous visits to City Skoda.
Deli
The best companies in the category 'Deli'