Colchester, United Kingdom
Wellington House, 90-92 Butt Rd
N/A
+44 8449933999
Generally very good in my experience, had to wait a little while for recovery but no problems with customer service or staff.
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This company is a total joke!! Bought a car that came with insurance for a 6 month from purchase date. Been assured not to worry they will take care of any break downs ect. Unfortunately had some issues that had to be sorted. Car has been sitting in the garage for 3 weeks waiting to their man to come and see the car... Aftet 8 phone calls someone came down just to say that from whole Arnold Clarks list of issues they wont cover any!!! Joke! The total damage 7000 insurance up to 1000 and they wouldn't cover a penny... AVOID!!!
After reading these reviews I feel I would like to write one too, but a more positive one. I have been using First Call for many years. I usually have two cars and a motorcycle covered at the same time. This company has rescued one of our stranded vehicles on a number of occasions. Admittedly, you sometimes have a longish wait for the breakdown truck (but these things are unpredictable). We have always had the broken-down vehicle taken to a local garage with no problem. It is just the 'Roadside' cover I take out, so I can't comment on any other type of cover. But for the price, I would recommend them.
Unbelievable I broke down and my car was transported to the garage to do the repairs. They authorised hotel accommodation until the date that I was going to be in Europe for. After that date I have no cover in Place. Even though my journey was delayed due to breaking down. They are unwilling to transport my car back to the UK even though that is an option on the policy. I will be making a complaint and taking g legal action.
I had to call out First Call GB when my car broke down during the school run around 0850. After a very long wait they turned up about nearly 3.5 hours later. After all it was a flat battery issue and the car was jump started in 2 mins. The point I wanted to make here is the lack of a level of professionalism and service mindedness towards a customer who has not only got stuck in the middle of the road and also having to take a day off and lose a days wages due to this. When I called up them after the car was back on the road to check with why there was a delay and why no body contacted my wife(Who got stuck) on the whereabouts of the breakdown van I was told that they can only give an estimated time of up to 60 minutes and delays can be expected due to various factors which I can sort of understand given the rush hour and the weather conditions (weather was good though). But they said they won't call out the customer for informing any delays which was really unacceptable. How long would they expect the customer to be stuck in the middle of the road waiting. This is really unprofessional from a service company. The lady agent I spoke wasn't friendly either. So anyone looking to buy a breakdown cover from this company think. Thanks
Deli
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