Colchester, United Kingdom
Sheepen Rd
$$$
+44 3330044444
N/A
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entrance
I went to the Colchester store recently and bought two bras in a double pack, which were a really good price - 8 or 12. What I want to share is these are the first bras I have bought in twenty years that fit me properly and feel really comfortable. I can't get over it! I only bought them as a standby but they are great! When I think of the money I have spent and grief I had before, it makes me fume. Thank you, thank you Matalan. You have made one middle-aged woman very happy!
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They've got loads to look at. Really impressed with parking here, the disabled and parents with children bays are one and the same which is an excellent idea. Top marks!
Terrible customer service! No staff on tills. On 3 occasions now I have been made to wait to exchange or refund. They had one person on the till which deals with collections, refunds and normal purchase. But only one person because the rest just stand there saying to use self check out. The staff are lazy and check your receipts as I have been charged twice for items then when I turn around to que again for the refund the person has quickly vanished and I am back to queuing for a long time and just before school pick up. Love matalan clothes but the staff follow you around like a criminal and then do not want to serve you when purchasing. They need to improve their staff and customer service. I did not speak to manager as they did not look like they cared even when I was waiting and looking in a rush.
Such a great array of items in this store.
The clothes and homeware products are great but I don't like the tills at the back of the store rather than near the doors as they used to be. The queues are far too long now as you have to wait while customers return goods. It was much more efficient when there was a separate till just for this purpose. Make sure you have plenty of time if you visit this store!
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Wheelchair-accessible car parkWheelchair-accessible entrance