Coleford, United Kingdom
High St
N/A
+44 1594810000
Wheelchair-accessible entrance
Very rude and unhelpful. Payments have been made and because I didn't respond to a letter which I knew had already been paid I get talked to like I am some sort of criminal
like
They are okay... Depending on who's working behind reception lol... Leanne drew is amazing!!!!! Xx
I have had the misfortune to live in the FOD area for 30 years and I dare not publish my full opinion of FODDC. This week I've been trying to establish whether or not we need planning permission to erect a low perimiter wall on the boundary of our front garden. A fairly simple question I would have thought, but I have still not managed ot get an answer as whenever I have called, the offices have been closed (apparently they don't operate normal business hours) or the lines are busy and I have given up. Just after lunch today I finally got to speak to a real person, only to be told (in a rather discourteous and unhelpful manner) that there was no one available to answer my question and I would have to call back later. So I called back later and was told that the person I needed to speak to was now on the phone and by the time their call ended, they would be leaving the office as it closes at 4.00. Each time the tone of the response was unmistakably discourteous and unhelpful. I could write a book about the incompetence and dubious conduct which I have encountered over years of having to deal with FODDC. As someone else on here has said, this must be one of the worst Councils in the UK,
The lady that served us was very perlit and helpful
Based in coleford in big offices that says it all
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