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Leslies Kia

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Cowes, United Kingdom

lesliesmotors.co.uk
Kia dealer· Auto broker· Car service· Used car dealer

Leslies Kia Reviews | Rating 4.6 out of 5 stars (5 reviews)

Leslies Kia is located in Cowes, United Kingdom on 341-351 Newport Rd, Northwood. Leslies Kia is rated 4.6 out of 5 in the category kia dealer in United Kingdom.

Address

341-351 Newport Rd, Northwood

Phone

+44 1983293333

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible entrance

Open hours

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John Paul

My wife and I purchased a new Kia from Leslies 18 months ago but decided to part exchange it for a convertible and place a separate order for a new Kia Sportage. We made a telephone appointment to test drive the car and obtained a favourable valuation for the Kia part ex, subject to condition. On our arrival we spoke to the salesman we had the appointment with. It was immediately apparent that he had forgotten we were due in. We asked to see the convertible only to be told it wasn’t on site, it was at another main dealers being repaired. He then viewed our car and made a comment ‘it’s absolutely unmarked’ and disappeared. He. returned with an offer at the lowest end of his original estimate. We pointed out that this was nearly 1k less than his telephone estimate for a clean car and that he could have told us the test drive wasn’t available. His response was a shrug and a smirk, not even an attempt at negotiation or apology. We left without even discussing an order for the new vehicle. Our overwhelming impression of this dealership was - unprofessional. If they knew the convertible wasn’t on site and that we were coming to drive it why not tell us before we arrived. To comment on how immaculate our p-ex was and to offer the lowest price in the cap book was an insult only compounded by the smirking salesman. Not even recognition that we were a returning customer. We went straight to another main dealer, purchased a near identical convertible and have had an overwhelmingly positive experience, we feel valued as customers. Leslies please don’t respond to this with ‘we are sorry please contact us’. We did respond to your request for feedback comprehensively- twice - and invited a response in case there was a misunderstanding. We also copied in management the second time. Three weeks on and no response. Update - KIA responded to this, as below, promising to make contact. Five days later still heard nothing.

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Neil Doble

Just visited Leslie's Kia today, and found them extremely attentive and very helpful, they even sent me a personalised video of the car i was interested in. Keep up the good work and thank you

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Weelr3

Very good service and knowledgeable staff.

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Andrew Nordbruch

When my business Wight Computers was looking to lease a couple of cars, I spoke to Richard Winter from Leslies Motors who was a pleasure to deal with throughout. He helped us explore various makes and models of cars to find out what was suitable for our needs. After trying out a few and doing some research, we settled on the Kia Ceed which is the perfect car for us - lots of storage, efficient, and looks smart! At no point in the process did it feel like we were pressured into buying, and we were encouraged to ask lots of questions to make sure we made the right decision. Thanks Richard and Leslie’s Motors - we’ll be back for more!

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Pam Kewell

Very helpful and friendly staff

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