Darlington, United Kingdom
7 Duke St
N/A
+44 1325484440
Online appointmentsOn-site services
I've never known a company like this one. I'm not someone who writes reviews for anything, usually putting mishaps or wrong doings down to someone having a bad day but after the year long experience we've had to deal with I think it's beyond that. We started renting last December, and had the unfortunate pleasure of having to deal with Natalie, who's rudeness and ignorance is unbelievable, every time we would call we would have a standoff response. We then tried to buy the property and the seller would put a stop to signing every month and hold the process up but still wanted rent. We ended up being forced to rent for 3 months longer than we should've with no explanation or reason behind it. We had to deal with phone calls continuously being made to feel like horrible people for making a complaint. I understand that Robinsons at times were just doing their job but it's how you say something, not what you're saying. Rude, unprofessional and ignorant are the only things I have to say about the experience, from staff that haven't been taught anything in customer service. The cherry on top as first time buyers is not even having a sold sign up to document finally getting our apartment. No one has emailed to congratulate us, apologise for the delays or even acknowledged we've completed the sale other than to demand a couple of weeks of rent that wasn't paid as our 'date' was set for the rent date to avoid having to pay anymore unnecessary charges. I grasp that the staff are doing their job as far as chasing up rent, etc is concerned but there's a desperate need for training staff to act appropriately, treat clients and others with respect and to acknowledge even a sale. I do not plan on going through this company again.
like
I would not recommend to use these estate agents and if I could give a zero star I would. I wanted to rent a property took a number of calls and emails to get a viewing but let this go due to the current situation of covid 19. However this continued and took me over a week before I got anywhere to be able to apply for the house I wanted to rent. The application went through fine and I asked if I had got the property and they said would contact the landlord to see if they were happy to proceed and they would get back to me. The only way I found out I had not got the house was finding the house being advertised online by a different estate agent and they have not once had the respect and courtesy to call or email me to explain why this has happened. Damn right disrespectful and disgusting behaviour I think their customer service skills need a hell a lot of improvement.
We always use Robinson’s and they’ve been the best. Reliable, well priced, polite and great at selling houses
Booked an appointment to view a property made one which was good and all get to the place only to find can not get in to said property as the lock is broken which is unlucky as the type of lock can brake but to add insult to injury the lock has been acting up for 3 weeks yet they did nothing to fix it get told they will call me to re arrange an other viewing once the door lock is fixed go away happy call a few days latter to ask if the lock has been fixed and if i can book a viewing first call they say still waiting for a lock smith and they will arrange for every one who went but couldn't see once done few more days still not heard any thing so i gave them a call only to be told by some one with the charismatic skills of a dead fish to tell me its all ready been let out i ask why was i not told only for her to say oh sorry . will never trust or use them ever would it kill them to send me an email or a text to call them
I wanted to rent a house in Darlington. They delayed it 5 weeks until, finally, they seny the video. In the video the house was fine. I applied for it and no answer. I called them and they said it's gone.During the 5 weeks of waiting they said tomorrow or next week or Friday the video for the house will be ready and sent out to all the people interested. At what point I wanted to rent the house only based on pictures and they said no because they would like to sent the video to everyone to be fair for all of us. No fairness as they rented it straight away with no chance for me. 2 weeks later they sent messages if we are still interested because it's available again. Strange isn't it?! I wasn't interested anymore because started to be suspicious. One friend, which applied with me for the same house, book a viewing for it. The house is horrible. Needs to be redcorated as doesn't match with the pictures. Definetely is the worst agency I ever dealt with. Not to tell we had to apply at least 2 times because they were losing our data.. Was a totally nightmare. Don't trust them!
Deli
The best companies in the category 'Deli'
Online appointmentsOn-site services