Basingstoke, United Kingdom
Festival Place, Church St
$$
N/A
Nice clean, bright and tidy shop
like
Most of the time I love this place but the children's department was poor.. in the past beautiful blankets, bags, different clothes from the norm. Very disappointing. Looked more like a closing down sale
Better than the London stores. With much more variety.
Went in today. Spoke with a member of staff who was completely unprepared to talk about a return or issue with an item. No compassion or understanding and certainly not willing to discuss the issue at fault even with full receipt.
Very disappointed with young lady at the beauty counter.. went in to collect my beauty club sample from chanel. Told her I'm passing through on my way to London n wanted to collect my sample, she blatantly lied n said we have havnt got it yet n not allowed to give it out anyway until Friday even though I told her I've seen loads of posts in FB that people have been able to collect early. Anyway i then purchased Estee Lauder products over 100 n the lady that served me said she will give it to me as shes seen it behind the counter. I think Its disgusting staff are selective n discriminative towards customers.
Best service I have ever had in retail, specifically the suite department, the sales assistant was friendly and did everything he could to help me get what I needed. Great product and great service ...
What a big store this is, loads of things to look at! Certainly different from any other large store in MK
Very quiet, good measures, lots of staff, and a few bargains around
Deli
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