Beckenham, United Kingdom
439 Croydon Rd, New Beckenham
££
+442086500630
N/A
Well let's get this straight. I have been using the garage for about 10 years. I like the customer service, best example tonight I had to take both my kids to pick my bikes up, the team helped me to my car which was great of them. My car then brokedown, I asked.if I could leave the bike there over the weekend so I could leave the car safely. They came and got my car going. The key thing is here is this company are a local, consistent part of the community and you get what you pay for and amazing support when needed. I won't find a better bike garage when I move away I just know I won't. Thanks Deen's.
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I took my bike there for a service - because of the good reviews. But I'm wondering if they actually did a service at all. See photo - I pointed this out to the young man when I took my bike there but it hasn't been repaired. I asked if the lights were working when I picked it up and - sure enough - they were not. Wouldn't you check that when you service??? I had to wait over half an hour - staff took their time chatting and laughing while the queue grew - and shrunk again as people got tired of waiting and left. In the end, I had to rush back because otherwise I would have risked a parking ticket (else I would have noticed earlier). I hadn't budgeted for such a long wait. It's not as if they didn't have enough time to do the repair - my bike was there a good few weeks while they were waiting for a tyre. Then they didn't give me anything but the credit card receipt. When I asked for a piece of paper that they'd serviced the bike - or even proof of what I'd bought - I had to take a photo of what they used as a record. I've never had anything serviced without being given some form of documentation about what had been done - nor purchased anything without a receipt. I'm sure the guys know a heck of a lot about bikes - but I'm not impressed with their service.
Super service ,on the spot repair which was not a basic one ,first class gentleman fixed my bike Five star
Have been going to Deens for years. Started out with kids bikes, then mountain bikes, then hybrids, then road bikes and finally to e-bikes. I tell Chris what I am looking for and he gives me the right bike at a reasonable price. Fantastic service.
Great service and knowledge.
Deli
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