Derby, United Kingdom
Orient Way
N/A
+44 1332267180
I am super pleased with the service I received at Lexus Derby, Michael was fantastic a sales man and attended to all my requests, emails and messages. I would patronise again in future! After sales service also superb
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just visited end of Jan 2021. My sales rep named Michael, very nice. If you like to experiencing hybrid that you may not felt before, Lexus is one of your choices.
Recently purchased used Lexus . Would like to express our sincere gratitude to William who went up and beyond to provide a excellent buying experience. Due to the current climate we were not able to view before purchase but the video links and information relayed in a professional and precise manner second to none making the purchase a pleasant and uncomplicated procedure. We would very highly recommend the service we received . Thank you for your support and advice throughout the whole purchase. Debbie & Ted.
My wife & I have had a fantastic experience using Lexus Derby to buy our new IS300h. The service we received from William was second to none, very knowledgeable & helpful. He even sent us videos of the cars functions as we could not get to the showroom. Even in these strange Covid times the handover was seamless & everything was contactless. William has even phoned us a couple of times after picking the car up to check that everything was ok. 1st class service & we would certainly recommend Lexus Derby to anyone.
Part 1 of 2 reviews. Visited with my wife at the beginning of October, to view a replacement NX for our current RX. Initially greeted by Alex on reception, who I must say was very professional, polite, very friendly, courteous, knowledgeable and has a passion for customer service - a credit to his industry and Lexus Derby. Tony Tucker was our guide for the afternoon and spent a great deal of time allowing us to view our chosen car, answer technical questions and mull over the pro's and con's of options available to us. A shame Lexus Derby isn't close to us. It was a pleasure visiting the dealer. No pressure to complete a sale. A nice environment to spend the afternoon and consequently will be back later this week to collect our next car. Looking forward to it,,,,,,, Part 2 Just as we had hoped it would be. Alex, excellent at his job and made us welcome with refreshments. Tony, again, very pleased with the service received from him and a couple of minor points which we asked to be rectified were attended to immediately. Really, couldn't have been more pleased with the attention and service we received today. Would recommend to anyone.
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