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Direct Spas

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Lowestoft, United Kingdom

direct-spas.co.uk
Hot tub store· Hot tub repair service

Direct Spas Reviews | Rating 4.8 out of 5 stars (8 reviews)

Direct Spas is located in Lowestoft, United Kingdom on South Lowestoft Industrial Estate, Unit 10 Phoenix Enterprise Park. Direct Spas is rated 4.8 out of 5 in the category hot tub store in United Kingdom.

Address

South Lowestoft Industrial Estate, Unit 10 Phoenix Enterprise Park

Phone

+44 1502806100

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

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D

Danny Brunton

Popped into the showroom first day it reopened after lockdown the guys were very helpful and informative. Changed our minds on the one to get after talking to them and ordered. Due to being local they had a delivery slot within the week. Installation was very smooth and the guys were polite helpful and very informative on the chemical instructions.

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David Wilkin

The team from Direct-spas were amazing! Can not fault the office staff and the boys who fitted my tub. 100% recommend this company. Plus the hot tub looks awesome!

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Steve Batchelor

Ordered the Makalu 13amp plug n play hot tub in the summer. There were some annoying delays, but that’s to be expected during a global pandemic. Because if this tho the tub was delivered the day it came in stock, and payment wasn’t required until delivery was confirmed. I was offered the same model from stock in a different colour but opted to wait. Chris and Kelvin who delivered the tub did an expert job of getting it where it had to go, and set up was simple. There was 1 corner panel with cosmetic damage on delivery but this was replaced the following week without complication. The tub itself looks great, and the interior and exterior lighting combined with the fountain feature looks spectacular. Although the tub is probably not quite as powerful as a 32amp hard wired twin pump equivalent (which is considerably dearer) when all the seats are on but the ease of set up I was able to do myself was well worth it, and having the diverter function to be able to shut off seats you’re not using gives the remaining jets plenty of kick, plus there are a lot more jets per seat than many tubs on the market. Overall the price was fantastic, the product appears to be of high quality, with sturdy build, good quality acrylic and top quality control system which is simple to use. There were lots of extras thrown in, a nice thick cover, solid steps and chemical kit. The customer service was good considering the showroom was closed due to restrictions and was mostly done via email, but when I asked for a call I got 1, and was updated regularly, and the free delivery was 1st class. Don’t be put off by these not being one of the major brands, buy with confidence and you won’t be disappointed. I’ve been using mine daily and can’t recommend these guys any higher.

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Kieran Dudley

Had a hotub from these guys absolutely brilliant the spa is fantastic set up was a1 thank you so much Gareth and his team

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Chris Monk

Fantastic company, the lads that fitted went above and beyond.couldnt reccomend this company enough.well done carry on.

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Mark Brice

I decided to purchase a hot tub from Direct Spas as a result of a family member also making a purchase. The service we received was excellent. The delivery guys were extremely polite and knowledgeable. They ran through the controls and care of the hot tub throughly. They did not leave any rubbish or packaging on site, and could not have done anything more for us. Thank you very much.

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Thatto Heath Techshop

I had a hot tub delivered by these guys yesterday, professional service from day one they were in and out in no time. I had a quote from another firm who wanted to charge me 1500 more for the exact same hot tub. Thanks Guys

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Heather Whittle

I was so pleased with the delivery and set up and the guys that did it and Gareth was so helpful he messaged a week later to see if we needed any help with chemicals. I am thrilled with my spa and very happy with customer service.

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