Cardiff, United Kingdom
5 Cardiff Lifestyle Shopping Park
N/A
Absolutely disgusting service instore today at 5pm. Only asked a price and was faced with nasty attitude and openly slagging me off for doing so. Hopefully she doesn't go into another customer service role when the store closes. Doesn't even deserve the one star.
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Good, and of season sale, up to 70% off some items
Popped into DW LLanishen today to buy a pair of trainers for my nephew. Was served by Hana Taylor who was enthusiastic, knowledgeable and attentive and made our in store experience a pleasure. I walked away with great value trainers, a very happy 15 year old and extremely impressed by the great customer service we received. Well done Hana - we will be back !
After reading mixed customer reviews on DW sports I was pleasantly surprised when I was approached by a staff member who then spent ten minutes trying to help me with a birthday present! Very impressed all round. 5 stars from me.
This is a review regarding the retail shop downstairs (rather than the gym upstairs which I have used for a while and is great). I approached the till counter and politely explained that I would like to exchange some unwanted gift items. I found the member of staff's tone and manner to be rude, dismissive and very unhelpful. Whilst processing my items, another gentleman approached the counter from the other side and asked about exchanging some items. The staff member's approach was in complete contrast - they were helpful, making eye contact, polite, courteous, cracking jokes. As it happens, following the exchange the store owed me 2. I was told to "just go and get two bottles of pop". I was taken aback by the overall way I was being spoken to and wondered if was because I look different. The member of staff could see that they had perhaps crossed the line and explained "as you can see I'm hungover from last night". Whilst I have the staff member's name, I have decided not to formally complain but I hope that they read this review and hopefully take something from it. This should have been a simple, frictionless encounter but instead I left the store feeling that I would not be comfortable interacting with that member of staff again.
Great store plenty of quality sports wear to choose from
I was very pleasantly surprised, the staff were very helpful and were able to assess my running style to allow me to chose the most appropriate shoes. They guided me towards a pair to suit my budget with no pressure to buy a more expensive pair.
This shop is now permanently closed
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