Malvern, United Kingdom
71 Graham Rd
N/A
+44 1905814061
DO NOT BOOK USING THIS COMPANY!! Awful experience due to COVID. after being fobbed off for over a month and the promise that the 'CEO' would be in touch, were finally told they would not be refunding us for our safari even though we're not allowed in the country. This was a honeymoon trip and our wedding was cancelled and not yet rebooked. Out of a 3 week trip this is the only company who did not offer a refund. We just got a generic email from 'Colin' the CEO , no empathy from him, not bothered at all - just a greedy man. I really hope people read this review and chose not to book with this company in the future.
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This company doesnt deserve to be in business!! After having to cancel our safari which came to 3000 they refuse to budge on a refund, we couldnt even get into the country to go on the safari and they werent even running the trips due to corona. This was a once off booking as im pregant and baby is due in Oct so i absolutely cannot reschedule and the pure lack of understanding and sympathy is absolutely disgraceful. I contacted the game lodge directly and not a cent has even been transferred to the safari lodge from east cape tours itself so they pocketing all the cash themselves while the park has to suffer!!! Unethical, unprofessional and dishonest company!!! AVOID at all costs, excuse the pun
I have been waiting over a month for information about a refund of nearly 2,000 USD after my flights were cancelled and the Umkumbe Safari Lodge completely closed due to virus. My cancellation was made weeks before check-in, which under normal circumstances would anyway mean a 50% refund, according to East Cape Tours' cancellation terms. My stay was ultimately cancelled due to the lodge being closed. So why no refund or even information a month later?! POOR COMMUNICATION DISHONEST POLICIES STEALING DEPOSIT
Thanks very much to the guys at East Cape Tours, we had a wonderful honeymoon and the safaris were superb!
Deli
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