Eastleigh, United Kingdom
54 Hiltingbury Rd, Chandler's Ford
N/A
+44 2380270606
We recently had our windows replaced by Britannia Windows. I have to say - it was an awful experience and we regret choosing them to carry out the work. There were many avoidable issues during the installation that caused frustration and delays. One or two issues is understandable, but honestly, there were so many (admittedly mostly minor) issues... There were two major issues we had to deal with though - One involving dishonesty. Covering up damage to brickwork caused through their carelessness as existing historical damage. This was significant damage which left a section of brickwork loose and unsafe. This incident was witnessed by a neighbour. And another. They replaced a fire-escape window with a non-escapable window. In a ground-floor child's bedroom. They argued it was unnecessary to fit a fire-escapable window. This was even though we had specifically requested it during 'measuring up' and again in writing. Dealing with these and other issues was stressful and frustrating. It took 40 emails and phone calls to different people and departments over many weeks. I appreciate COVID-19 may have caused some operating difficulties, but this was ridiculous. Thankfully, everything is now installed, replaced, repaired and resolved. The quality of the windows seems good. The service and customer service we experienced at times during the installation was shocking and disappointing. I was going to leave a one-star review, but I decided on two stars because the actual quality of the windows seems good.
like
We have been extremely pleased with Britannia’s service. From the initial quote through to installation they were great and really easy to communicate with. We had our conservatory roof replaced and they were by far the least pushy and most competitive in terms of pricing. We can definitely recommend their services and will likely be returning again soon for a new front door!
We have just had our front door replaced by Brittania and the results are better than we had hoped. Apart from a delay in production due to Covid, we are completely satisfied and would recommend using them to family and friends. Instantly our home has more kerb side appeal and looks far more stylish.
Really pleased with our windows and great service.
Great service and smart new door!
Excellent from start to finish. We are really very happy with the windows we've just had installed by Britannia Windows. From the word go the process was great - Sam (Chandlers Ford showroom) was excellent for the quote - she measured up quickly and emailed us a quote a couple of hours later. We really liked that she didn't spend hours wasting our time with a pushy sales pitch and didn't keep offering us tacky "manager/buy today/nice people specials" - the price was the most competitive in the first place and it was a much nicer way of making a decision. I wish all sales people were like that. It took a little while to arrange fitting but that was fine as they were busy, but when they were fitted, the fitters Joe and Keith were brilliant. From the moment they turned up they were timely, professional, tidy and extremely polite. We weren’t quite sure what to expect as never nice having people work in your home but they were great and got the job done in super quick time - BUT to a really high standard. Nothing needed redoing or commenting on – I can't rate those 2 highly enough. Each day they tidied up and just got on with the job without fuss or hassle, I genuinely cant believe how good that process was. Joe and Keith were also very complimentary of the surveyor that came round to measure up, they said he had done a really accurate job which made their job a lot easier, so again that just reassured us that we made the right decision to go with Britannia. From this experience I would definitely use Britannia again and wouldn't hesitate to recommend them to others. Massive thanks to Sam, Joe and Keith.
Fantastic job from initial phone call through to final tidy-up. Britannia provided great advice before purchasing my new windows and fitted them to a high standard being punctual and polite throughout. No request was a problem and I will definetly be using them again and would recommend to friends and family.
We have recently had a new front door and windows replaced in our new home. After speaking with several companies we decided to go with Britannia Windows. A great decision. We were visited by Sam the sales lady, she was fantastic. No pushy sales techniques, just good advice. The next stage was the surveyor, he was equally as good. The installation guys did a fantastic job too. Polite, clean workers both very nice. We love our new windows and door and would definitely recommend Britannia to anyone. A really great company with excellent staff!
Deli
The best companies in the category 'Deli'