Edinburgh, United Kingdom
Exchange Place, 1A
$
+44 3439092085
N/A
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible entrance
Bike pedal came off within three weeks of purchasing a bike. Not a big deal as it's within warranty/covered by law that they have to replace it. Would not replace it no matter what. Constantly talking to them and citizens advice and just could not get them to replace a part that was clearly faulty out of the box on a very expensive purchase. I was also told I could not return a jacket I ordered that was too small (80) because I had to do it in store. During lockdown. With the nearest store two counties away. Absolutely ridiculous. Completely recommend against buying with Evans. Terrible post-purchase support and literally breaking laws to avoid owning up to mistakes.
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Sold me a faulty tube. I had to find out myself.... But I got a generous refund.
I'm gutted to be giving such a bad review! I order my bike in July 2020 and it was due in November 2020 and only because I chased to find out delivery you told me my order was closed. However, you found the record that wasn't the case and the new date was given Feb 2021...I was ok with this because of the world current situation with covid demand will have been high for uses. But that doesn't excuse not keeping your customers updated. Sometimes it's better to tell.us ie the customer we can not take your order till we get through our current back log! Rather than take people's money and hold onto it. for 8 months and no bike to show for it. Gutted is an understatement
Workshop manager is top class! He helped me to get issues sorted promptly on my newly purchased road bike from an online store. Thanks for giving so much time to understand bike issues and recommending best solution.
I needed help removing my pedals and was cautious going to a chain store in case they gave me the big sell about \being busy\ and \the cost of the mechanic's time\ etc. Thearit (a mechanic) was in the middle of his work but was kind enough to stop it right there and spend a few minutes getting my pedals off for me right away. These human touches are the best things. Thanks, Thearit, I really appreciate it.
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